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Welcome to the Act! Blog!

Learn how to establish, build, and nurture customer relationships with our latest sales, marketing, and customer success trends and insights

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    Email Marketing for Financial Advisors: How to Get Started

    Email marketing is invaluable for helping financial advisors cultivate long-term clients and provide them with lasting, tangible value. But how can you ensure your emails are read and don’t disappear into the dreaded spam folder or promotions tab?  This article explains how to set up and run a successful email marketing strategy that is unique, […]

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  • CRM for nonprofits: How to pick the right one for you.

    All nonprofits — no matter what size or area they serve — facemany of the same challenges. They have to manage both paid employees and volunteers. Attract new donors and deepen relationships with existing ones. Create marketing campaigns and launch fundraisers. Although the list might seem endless, many nonprofits have tackled it head-on with tremendous […]

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    How Small Businesses are using CRMs today to win more customers

    Building relationships with customers is essential for small and midsize businesses (SMBs) today. Customer expectations have shifted from fair pricing and quality service to personalised interactions, proactive service, and a seamless experience across multiple channels.  Eighty percent of customers say the experience a company provides is just as important as its services and products. This […]

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  • How SMBs can combat inflation with CRM software

    Inflation is affecting small business owners everywhere. According to research by the NFIB Small Business Association, 25 percent of SMB owners cited inflationary pressures as the single most important problem facing their business.  Yet, we know that small business owners are resilient. Over the past year, they’ve faced a pandemic, labor shortages, a war in […]

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    What Is the Best CRM for Startup Businesses?

    Did you know that customer experience influences 73 percent of customers’ purchase decisions? To stand out in the highly competitive startup world, improve retention rates, and attract new customers, small businesses and startups must provide a consistent and memorable customer experience. This is where customer relationship management (CRM) tools come in. The best startup CRMs […]

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  • Act! Channel Partner Spotlight – Allied Financial Software, Inc.

    Creating trustworthy relationships with clients through fast, accurate, and personalised care makes financial services professionals stand out among others. Fortunately, Allied Financial Software, Inc. has the products and expertise to help financial and insurance professionals stay organized and on top of their priorities, giving them more time to focus on building relationships with clients and […]

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  • The 4 Best Uses of Marketing Automation Tools

    Marketing is essential for all companies, but especially so for small businesses to compete with larger, household brands in today’s dynamic landscape. And marketing includes various online channels like email marketing, inbound marketing, and social media marketing, to reach those valuable potential customers. That said, how do small businesses do it since tracking and optimising […]

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  • Business woman typing an email, browsing the internet and searching for ideas on a tablet at work. Female corporate professional, expert and designer scrolling on social media or reading a blog.

    A guide to your customer acquisition strategy

    Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way to do this is through a repeatable, sustainable process that will predictably generate new revenue over time — a customer acquisition strategy. What is customer […]

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  • Business woman typing an email, browsing the internet and searching for ideas on a tablet at work. Female corporate professional, expert and designer scrolling on social media or reading a blog.

    A guide to your customer acquisition strategy

    Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way to do this is through a repeatable, sustainable process that will predictably generate new revenue over time — a customer acquisition strategy. What is customer […]

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  • The role of CRM in today’s small & medium-sized businesses

    2022 Act! CRM Survey Report Recap Throughout the pandemic, increased resilience and adaptability became necessary as SMBs were forced to quickly adopt new ways of working to remain open and profitable while navigating numerous supply chain and resource limitations. It is evident that certain pandemic-era trends like remote working models and online shopping preferences, are […]

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    A pragmatic approach to achieving breakthrough sales results

    When prospecting, you may be ‘actively working’ referrals from your center of influence, marketing qualified lead lists, opportunities with existing customers, or other self-sourced opportunities.  Some of these prospects result in a sales-ready-opportunity (when an opportunity has been qualified and is ready to share financials).  According to our research 2 about 25% of sales-ready-opportunities will […]

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    Act! Channel Partner Spotlight – AspenTech CRM

    AspenTech CRM, founded by Greg Knapp in 1994 and now led by his son, Marshall Knapp, has been an Act! Certified Partner since 1994 and was recently awarded the Act! Diamond Tier – Highest Revenue Retention Award. Since its founding, AspenTech has become a premier and trusted organization in the CRM and marketing automation industries […]

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