Act! Support Plans
Need a hand? We have you covered! See what’s in our Standard support plan — included with your Act! subscription — or experience VIP service with Enhanced Support for just £8.
Standard
Standard
Included at no extra charge with active Act! Premium subscriptions!
£0
USD/user/mo
(billed annually)
Includes:
- Knowledgebase
- Self-service Portal (FAQs, guides & videos)
- Live chat*
- Product error troubleshooting by phone*
- Support ticket submission
- Rich account management
- Calendar & activity tracking
- Dynamic sales pipeline management
- Act! Insight analytics
- Office, Outlook®, & Google™ integration
- Act! Companion mobile app
- Act! Marketing Automation (Basic tier)
- Data import tool
- Expert technical support3
VIP Service
Enhanced
Experience VIP service with priority queuing, feature guidance by phone, appointment setting, and more.
£8
user/mo
(billed annually)
Includes everything in Standard, plus:
- Getting Started scheduled call
- Product troubleshooting & how-to guidance by phone*
- Priority queuing
- Voicemail callback
- Appointment setting
- Saturday phone support
To add Enhanced Support to your subscription, call 020 3856 8517.
- All features of Act! Premium Desktop, plus:
- Automatic upgrades
- Nightly backups
- Disaster recovery
- 6GB Cloud storage
- Desktop sync (optional $)
Note: Enhanced Support was previously known as Ultimate Support.
Act! Professional Services
Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support.
£150/hr**
To learn more, call 020 3856 8517.
Helpful Support Resources
*US: M-F 8:30am-8:00pm Eastern; UK: 9:00am-5:00pm.
**Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.