Act! Support Plans

Need a hand? We have you covered! See what’s in our Standard support plan — included with your Act! subscription — or experience VIP service with Enhanced Support for just £8.

Standard

Standard

Included at no extra charge with active Act! Premium subscriptions!

£0

USD/user/mo
(billed annually)

Includes:

  • Knowledgebase
  • Self-service Portal (FAQs, guides & videos)
  • Live chat*
  • Product error troubleshooting by phone*
  • Support ticket submission
  • Rich account management
  • Calendar & activity tracking
  • Dynamic sales pipeline management
  • Act! Insight analytics
  • Office, Outlook®, & Google™ integration
  • Act! Companion mobile app
  • Act! Marketing Automation (Basic tier)
  • Data import tool
  • Expert technical support3

VIP Service

Enhanced

Experience VIP service with priority queuing, feature guidance by phone, appointment setting, and more.

£8

user/mo
(billed annually)

Includes everything in Standard, plus:

  • Getting Started scheduled call
  • Product troubleshooting & how-to guidance by phone*
  • Priority queuing
  • Voicemail callback
  • Appointment setting
  • Saturday phone support

To add Enhanced Support to your subscription, call 020 3856 8517.

  • All features of Act! Premium Desktop, plus:
  • Automatic upgrades
  • Nightly backups
  • Disaster recovery
  • 6GB Cloud storage
  • Desktop sync (optional $)

Note: Enhanced Support was previously known as Ultimate Support.

Act! Professional Services

Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support. 

£150/hr**

To learn more, call 020 3856 8517.

Helpful Support Resources

Act! Support Scope of Services

Customer Resource Center

Act! Knowledgebase

*US: M-F 8:30am-8:00pm Eastern; UK: 9:00am-5:00pm.
**Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.