Obsolescence Policies
These policies apply to Europe, UK and Rest of the World (excluding the Americas, Australia and New Zealand). Select the links below to view policies for these regions:
Support Obsolescence Policy
The Act! Support Obsolescence Policy details the support for the current release and specific recent releases of a product.
The current release will receive all service packs, hotfixes, and compatibility updates, while other supported releases will receive these items exclusively to address issues potentially resulting in data loss or data corruption due to product defect, excluding those deemed third-party caused or due to negligence of the user.
Unsupported products are not eligible for service packs, hotfixes, compatibility updates or technical support.
For access to technical support, you must be on a supported version and have a current support plan or be a current Act! subscription customer.
| Act! Premium v24, Act! Growth Suite v24 | Through 30/11/23 |
|---|---|
| Act! Premium v23, Act! Growth Suite v23 | Through 30/11/22 |
| Act! Premium v22, Act! Growth Suite v22 | Through 31/03/22 |
| Act! Premium v21, Act! Growth Suite v21 | Through 30/11/21 |
| Act! Pro v21, & Act! Pro v22 | Through 30/11/21 |
| Act! v20 products | Through 30/11/20 |
| Act! v19 products | Through 30/11/19 |
| Act! v18 products | Through 30/11/18 |
| Act! v17 products | Through 30/11/17 |
| Act! v16 products | Through 31/03/17 |
| Sage ACT! 2013 (15.x) products | Through 11/30/16 |
| Sage ACT! 2012 (14.x) products | Through 31/07/16 |
| Sage ACT! 2011 (13.x) products | Through 30/09/15 |
| ACT! by Sage 2010 (12.x) products | Through 31/01/15 |
| ACT! by Sage 2009 (11.x) | Through 31/01/14 |
| ACT! by Sage 2008 (10.x) products | Through 31/01/14 |
| ACT! by Sage 2007 (9.x) products | Through 31/01/13 |
| ACT! 2006 (8.x) products | Through 31/08/10 |
| ACT! 2005 (7.x) products | Through 31/08/10 |
| ACT! v6 products | Through 30/09/08 |