Obsolescence Policies

These policies apply to Europe, UK and Rest of the World (excluding the Americas, Australia and New Zealand). Select the links below to view policies for these regions:

Support Obsolescence Policy

The Act! Support Obsolescence Policy details the support for the current release and specific recent releases of a product.

The current version will receive all feature enhancements, service packs, hotfixes, security improvements, and compatibility updates, while other supported versions will receive these items exclusively to address issues potentially resulting in data loss or data corruption due to product defect, excluding those deemed third-party caused or due to negligence of the user.

Unsupported versions do not receive updates, so do not benefit from security improvements and compatibility updates, and not eligible for technical support.

For access to technical support for a supported version, an active subscription or active support contract is required.

**Important Notice about Act! security vulnerability. Updates are being made available for supported versions. See details and instructions.**
Act! Premium v24, Act! Growth Suite v24 Through 30/11/23
Act! Premium v23, Act! Growth Suite v23 Through 31/07/23
Act! Premium v22, Act! Growth Suite v22 Through 31/03/22
Act! Premium v21, Act! Growth Suite v21 Through 30/11/21
Act! Pro v21, & Act! Pro v22 Through 30/11/21
Act! v20 products Through 30/11/20
Act! v19 products Through 30/11/19
Act! v18 products Through 30/11/18
Act! v17 products Through 30/11/17
Act! v16 products Through 31/03/17
Sage ACT! 2013 (15.x) products Through 11/30/16
Sage ACT! 2012 (14.x) products Through 31/07/16
Sage ACT! 2011 (13.x) products Through 30/09/15
ACT! by Sage 2010 (12.x) products Through 31/01/15
ACT! by Sage 2009 (11.x) Through 31/01/14
ACT! by Sage 2008 (10.x) products Through 31/01/14
ACT! by Sage 2007 (9.x) products Through 31/01/13
ACT! 2006 (8.x) products Through 31/08/10
ACT! 2005 (7.x) products Through 31/08/10
ACT! v6 products Through 30/09/08

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