JavaScript is required for our website to function.

Please disable any browser extensions that block JavaScript from loading.

Welcome to the Act! Blog!

Learn how to establish, build, and nurture customer relationships with our latest sales, marketing, and customer success trends and insights

Search:

  • an illustration of a person standing in front of a screen displaying a CRM dashboard and a screen displaying a spreadsheet.

    CRM vs. spreadsheets: What’s the right choice for your business?

      Spreadsheets can be a preferred data management tool for small businesses and startups. They’re often available for free (like Google Sheets and Microsoft Excel), and most people are familiar with how they work. But can you use an Excel sheet for customer relationship management (CRM)? While spreadsheets are suitable for organizing customer data, they […]

    Read more

  • an illustration of two people in front of a big AI sign

    AI prompt mistakes to avoid: How to get the best results from your AI tools

    If you’re running a business in 2025, you likely already use generative AI in some form. GenAI tools and chatbots like ChatGPT and Google Gemini have become integral to various use cases, from content creation to business planning. It isn’t surprising then that over 60 percent of businesses list GenAI among their top priorities over […]

    Read more

  • illustration of a woman working on her computer with a search bar floating overhead

    AI and SEO: Why SMBs Should Care About the New Era of Search Engines

    Is AI the future of search engine optimisation? This has been a topic of hot debate among marketers and business owners alike. OpenAI released ChatGPT in November 2022, and SEO has never been the same again. The generative AI-driven chatbot attracted 100 million monthly active users within two months of its release and became the […]

    Read more

  • illustration of woman standing next to a computer with a magnifying glass depicting organizing her small business

    The Key to Success for Professional Services: Staying Organised (+ How to Begin)

    Running a professional services business is no easy feat. Whether you’re launching a new firm or looking to take your company to the next level, you’ll face several challenges.  For starters, entrepreneurs must find skilled professionals who have a knack for building client relationships.  In a recent survey of decision-makers in the professional services sector, 96 […]

    Read more

  • illustration with LinkedIn logo for small businesses

    How to use LinkedIn to grow your small business (5 easy steps)

    Did you know that 53 percent of Americans earning more than $100,000 a year are on LinkedIn? It’s a social media platform where decision-makers, entrepreneurs, influencers and business leaders connect, build relationships and look for opportunities.  If you want to grow your business, having an active LinkedIn presence and a solid marketing plan is key. […]

    Read more

  • an illustratin of a man and woman looking at their phones with social media icons floating around them

    The what, why, and how of social selling for your business

    With more than 5 billion users worldwide, social media platforms offer an excellent means for companies to connect with their target audiences. Because they are useful for lead generation and relationship building, social media channels are an indispensable part of any sales strategy for starting and growing a business. But here’s the thing—selling on social […]

    Read more

  • An illustration of a woman working on her laptop looking at charts and graphs

    What is a Facebook pixel and how do you create it?

    In a recent survey by Statista, 86 percent of respondents reported using Facebook for marketing. That makes it the most popular social media platform for marketing—ahead of even Instagram and TikTok. With more than 2 billion monthly active users, Facebook continues to be the most used social media platform worldwide. And if you add up […]

    Read more

  • An illustration of a woman sitting on a sidewalk in front of her business talking into a bullhorn

    4 Must-Have Social Media Marketing Tools for Your Small Business

    Did you know that in 2025, the number of monthly users on social media channels in the US will surpass traditional television viewership? The reach of social media is growing exponentially making it an ideal and prime way to engage your target audience, but to do so, you must have an active social media presence. […]

    Read more

  • How to improve Customer Experience with CRM

    In today’s technology dominated world customers are interacting with businesses differently than they have in the past. They’re more informed and socially engaged, posing a challenge to many businesses. And, for companies to win and retain their business, customers expect an excellent customer experience, not just good customer service. In fact, according to a Walker […]

    Read more

  • The best CRM for Real Estate

    In the world of real estate, the two most important things are the market prices and your client rolodex. Not much you can do about the former, but when it comes to managing relationships, every realtor has their own method. Some like to keep track of every interaction in their heads, while others will rely […]

    Read more

  • Why and how to keep a centralised, clean customer database

    Most of the businesses maintain different databases for client information and it often becomes a nuisance to keep everything synchronized and well-managed. Exporting data from one platform to another and trying to resolve conflicts and dependencies can become really hard to do, especially when dealing with large amounts of data. It’s thereby a recommended practice […]

    Read more

  • People sitting at a table with ther laptops conducting business

    The Benefits of Smarketing and How to Implement it

    The harmonious coexistence of sales and marketing teams is fundamental for any growing business. The two must cooperate to capture, nurture, engage, and eventually convert leads without running into conflicts of their own. However, since they work a bit too closely with one another, conflicts are not uncommon. Sales teams are known to complain about the poor […]

    Read more