Cloud CRM software

A Cloud CRM, also referred to as SaaS (Software-as-a-Service) CRM, is simply a Customer Relationship Management system that uses Cloud computing technology to host your CRM application. Essentially, this means your customer data is stored on the CRM vendor’s servers in a datacentre as opposed to a traditional CRM system where your customer data is hosted on a server in your office.

Improved productivity, universal availability of information, cost-effectiveness, lack of installation and ongoing IT maintenance are just some of the many reasons it makes sense for so many organisations to adopt Cloud solutions like our own.

The most obvious difference between Cloud and on-premise solutions is where information and software is kept. While on-premise software deployment involves on-site servers, with the Cloud your data and CRM software are stored on remote servers, accessed through an internet connection. So one of the major benefits of Cloud CRM is that there is no hardware to install or software maintenance issues to worry about, compared to taking things in-house. And without the often significant upfront capital expenditure on computers and IT infrastructure or data centre costs, the Cloud’s ‘pay as you go’ approach is very appealing to many businesses.

For a full comparison of Cloud CRM solutions vs. on-premise, read our article CRM: Cloud or on premise.

The mention of Cloud solutions can sometimes raise security concerns, but in reality, Cloud computing is often more secure than many private data centres. A good Cloud service provider will have robust processes in place to ensure your data is protected, accessible at all times, and regularly backed-up. To learn more about Cloud computing solutions, download our free guide Moving to a Cloud solution: 35 questions for you and your vendor.

Attaining SOC 2 compliance is a rigorous audit process conducted by an independent agency and is a reliable indication of the vendor’s high-level commitment to data security. Act! Cloud solutions and processes successfully underwent the SOC 2 Audit process. Both our single-tenant and multi-tenant Cloud options provide you with a compliant platform, leaving you free to focus on your company’s success.

Act! CRM is a highly flexible and functional relationship management system, offering a wide variety of features that can help users to effectively manage their data processes, privacy and security in accordance with the General Data Protection Regulations. To learn more about GDPR and our commitment to data protection, check out our GDPR Compliance resources page.

Our public Cloud applications are hosted in an Amazon Web Services (AWS) environment. We also offer Private Cloud options for a dedicated Cloud instance that enables you to tailor your environment to fit unique business needs or to comply with strict security mandates.