by Jen Sonntag | Oct 14, 2020 | Customer Experience
Loyalty programs can be powerful tools to keep customers coming back to your business and reduce your customer churn rate. This can increase overall sales. In fact, an Adobe report found businesses in the U.S. and Europe must bring in five to seven new customers to...
by Jen Sonntag | Oct 14, 2020 | Customer Experience
Customer retention is as important for a business as customer satisfaction, if not more. To put things in perspective, a research conducted by folks over at Harvard Business School revealed that when companies improved their customer retention rates by 5%, their...
