by Jen Sonntag | Nov 5, 2020 | Customer Experience, Small Business Success
What is customer loyalty and why is it important? Building customer loyalty is one of the biggest challenges for every small business today. How do you get customers to buy from you on a regular basis? How do you get them to recommend your business to other customers?...
by Jen Sonntag | Nov 3, 2020 | Customer Experience, Small Business Success
You’re wondering how to get customers to buy from you on a regular basis but you’re not sure how to get started? In this article, we’ve compiled the 10 best techniques to keep customers coming back to your business and reduce your churn rate. Technique #1: Deliver an...
by Jen Sonntag | Oct 14, 2020 | Customer Experience
Customer satisfaction is essential to the success of a business. Without satisfied customers, you’ll constantly be having to chase down new customers, which could be an even harder task with all those negative comments flying around from dissatisfied customers. But...
by Jennifer Sonntag | Oct 14, 2020 | Customer Experience
Can you remember the last time you had a great experience with a business—maybe one that went out of its way to ensure your products were delivered on time or sold you products that did what they were supposed to do? How about the last time a company let you down—like...
by Jen Sonntag | Oct 14, 2020 | Customer Experience
As part of a series of articles we have written on customer journey mapping, we are introducing some techniques designed to help readers to create customer journey maps for their businesses. After familiarising with the concept of a customer journey map, the next...
by Jen Sonntag | Oct 14, 2020 | Customer Experience
We have covered the powerful process of customer journey mapping in a series of articles which include details on what a customer journey map is, some different types of customer journey maps, and examples of effective customer journey maps. This article will cover...
