Act! Support Plans & Pricing

Rest-assured, Act! has you covered with a variety of customer support options from the Standard plan included with your active Act! Premium subscription to the Ultimate plan, providing you with a VIP experience!

    • Pro

      Limited support available to Act! Pro v18+ customers only.



      $129*

      USD/user


      Call 866-873-2006 to add Pro support to your purchase
      *30-day plans available for $40/user (one-time)
    • Standard

      Available at no extra charge with active Act! Premium subscriptions!



      $0

      USD user/month


      Included with your Act! subscription! 

      Not on an active subscription?
      Subscribe now

    • Time-saving!

      Premier

      Save time and get answers on your schedule with flexible phone support options!


      $5

      USD/user/month

      (billed annually)

      Call 866-873-2006 to upgrade your support.

    • VIP service!

      Ultimate

      Experience VIP service with North American-based advisors and more valuable benefits!


      $10

      USD/user/month

      (billed annually)

      Call 866-873-2006 to upgrade your support.

  • Plans are available exclusively to Act! Premium members. See all membership benefits!

Compare plans

Support features & benefits Pro Standard Premier Ultimate
12x5 phone support Question Mark Icon for More Details Limited to 5 incidents
Online support tickets Question Mark Icon for More Details
Web chat Question Mark Icon for More Details
Support mobile app Question Mark Icon for More Details
Self-service Getting Started resources Question Mark Icon for More Details
Knowledgebase Question Mark Icon for More Details
Act! Community Question Mark Icon for More Details
Video training Question Mark Icon for More Details
Getting started concierge call Question Mark Icon for More Details
Saturday phone support Question Mark Icon for More Details
Priority queuing Question Mark Icon for More Details
Appointment setting Question Mark Icon for More Details
Voicemail call back Question Mark Icon for More Details
Ultimate support advisor Question Mark Icon for More Details
Dedicated web chat Question Mark Icon for More Details
Free password reset Question Mark Icon for More Details
Guaranteed response times Question Mark Icon for More Details
Exclusive Ultimate support web tutorials Question Mark Icon for More Details