Act! Support Plans & Pricing

Rest-assured, Act! has you covered with a variety of customer support options from the Standard plan included with your active Act! Premium subscription to the Ultimate plan, providing you with a VIP experience!

    • Pro

      Limited support available to Act! Pro v18+ customers only.



      $99*

      USD/user


      Call 866-873-2006 to add Pro support to your purchase
      *30-day plans available for $40/user (one-time)
    • Standard

      Available at no extra charge with active Act! Premium subscriptions!



      $0

      USD user/month


      Included with your Act! subscription! 

      Not on an active subscription?
      Subscribe now

    • Time-saving!

      Premier

      Save time and get answers on your schedule with flexible phone support options!


      $5

      USD/user/month

      (billed annually)

      Call 866-873-2006 to upgrade your support.

    • VIP service!

      Ultimate

      Experience VIP service with North American-based advisors and more valuable benefits!


      $10

      USD/user/month

      (billed annually)

      Call 866-873-2006 to upgrade your support.

  • Plans are available exclusively to Act! Premium members. See all membership benefits!

Compare plans

Support features & benefits Pro Standard Premier Ultimate
12x5 phone support Limited to 5 incidents
Online support tickets
Web chat
Support mobile app — Coming soon!
Self-service Getting Started resources
Knowledgebase
Act! Community
Video training
Getting started concierge call
Saturday phone support
Priority queuing
Appointment setting
Voicemail call back
Ultimate support advisor
Dedicated web chat
Free password reset
Guaranteed response times
Exclusive Ultimate support web tutorials