By using Act!, you understand and agree to our Billing Policies.
Payment, Term, and Renewal
Subscriptions automatically renew on the anniversary date of your initial purchase, whether that be monthly, annually or multi-year. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in cancellation of your service. All sales are final, unless otherwise stated in your applicable agreement with Act! or its affiliates, or as mandated by statute, regulation, or law. Payment for multi-year subscriptions is committed to in full for the Agreed Term, and failure to pay will result in suspension of use of the Products/Services as well as pursuit of all Fees for remaining periods of the Agreed Term by a collections agency, once reasonable means have been exhausted.
Payment Methods
Act! may accept one or more payment methods, including credit card, debit card, and Automated Clearing House (“ACH”) direct debit, as made available from time to time.
ACH Direct Debit Authorization: If you elect to pay by ACH direct debit, you authorize Act! (and its payment processors and financial institution partners) to initiate ACH debit entries from the U.S. bank account you provide for amounts owed for your subscriptions, add-ons, usage-based charges, fees, taxes, and other charges due under your applicable order, confirmation, and these Billing Policies (the “ACH Authorization”). This ACH Authorization applies to one-time and/or recurring debits (as applicable) and remains in effect until you revoke it as described below. ACH Direct Debit is not available for all customers and Act! may disable or remove ACH as a payment method at any time.
Variable Amounts; Invoice as Notice: You acknowledge that the amount of an ACH debit may vary from period to period due to changes you make (for example, adding or removing users, features, services, upgrades/downgrades, product pricing), usage-based charges, prorations, credits, adjustments, and applicable taxes. You agree that Act!’s invoice, billing statement, or in-product billing notice (delivered electronically) constitutes notice of the amount that will be debited. Unless otherwise stated on the invoice or within the Services, Act! may initiate the ACH debit on or after the invoice due date (or, if no due date is stated, on or after the invoice date).
Account Authority and Eligibility: You represent and warrant that you are an authorized signer on the bank account and that the account is eligible to accept ACH debits. Act! (or its payment processors) may require bank account verification (including instant verification and/or micro-deposits) before enabling ACH payments.
Revocation or Changes: You may revoke the ACH Authorization or change your bank account by contacting customerservice@act.com. To stop a scheduled debit, we require notice at least five (5) business days prior to the next scheduled debit date. Revocation does not affect your obligation to pay amounts already owed.
Cancellation
All Act! subscriptions auto-renew for the same term. To prevent automatic renewal, your Act! subscription must be canceled before your renewal date. To cancel your subscription, please email customerservice@act.com. No refunds will be provided for partial months (monthly subscription), remaining months (annual subscription) or remaining years (multi-year subscription) of service. Upon termination of a subscription, access to the application is removed. For Cloud-based subscriptions, Act! retains your data and it is available upon request for 90 days from the termination of your subscription. You must contact us by phone or in writing within those 90 days if you require a backup of your data. Customers with perpetual license rights to an on premises-based version which are activated upon termination of a subscription will no longer have access to certain subscription-only features and services within the product.
Changes to Subscriptions (Users, Features, and Services)
Additional subscription users, features, and/or services may be added at any time. You will be charged a pro-rated amount based on the remaining time in your subscription term. The anniversary/renewal date will remain the same for all users, features, and/or services. Reduction of subscription users, features, and/or services may only take place at the time of renewal per the cancellation policy.
Minimum User Count at Renewal: Reductions in user count at renewal must comply with our user reduction policy, which is that the minimum allowable user count after renewal is 25% of the number of users before renewal. For example:
If a customer has 5 users, the minimum they can reduce to is 1 user.
If a customer has 10 users, the minimum they can reduce to is 3 users.
If a customer has 25 users, the minimum they can reduce to is 6 users.
For customers who determine they are no longer deriving sufficient value from Act!, we recognize that there are more cost-effective solutions available for archiving the information in Act!. In such cases, we respect a customer’s decision to transition to an alternative solution and cancel their contract.
Act! Marketing
Any Act! Marketing account violating the Act! Anti-Spam policy is subject to suspension or termination of service. To learn more about the Act! Anti-Spam policy, click here. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term.
Third-Party Services
All services contracted with third parties are subject to the billing, payment, and cancellation policies of those respective third parties.
Act! Pro
Act! Pro Perpetual License Purchases: For purchases of Act! Pro perpetual licenses, there are no refunds, unless otherwise stated in your applicable agreement with Act! or its affiliates or as mandated by statute, regulation, or law.
Billing Disputes
If you believe a charge is incorrect or have a billing concern, please contact Act! at customerservice@act.com with reasonable detail so that Act! may investigate and attempt to resolve the issue promptly. While you retain any rights you may have to contact your card issuer or financial institution, Act! strongly encourages customers to contact Act! first, as many billing issues can be resolved directly and efficiently.
If Act! receives a credit card chargeback, ACH return, reversal, or other disputed payment, Act! may suspend access to the Products and Services while the matter is investigated and may pursue collection of any undisputed amounts owed.
Credit Card Chargebacks: If a credit card chargeback is initiated without first contacting Act! to attempt resolution, Act! may assess a $25.00 chargeback fee per chargeback to recover administrative and processing costs, to the extent permitted by law.
Returned Payments (Including ACH): If any payment is returned or rejected for any reason (including insufficient funds or incorrect account information), Act! may reattempt the payment, require an alternative payment method, and/or suspend access to the Products and Services. To the extent permitted by law, Act! may charge a $25.00 returned payment fee per returned payment, in addition to any applicable bank or processor fees.
By using Act!, you acknowledge that you have read, understand, and agree to the Act! Billing and Cancellation Policy.