Act! Billing and Cancellation Policy

By paying our invoice, which includes a link to this webpage, you confirm that you understand and agree to our Billing Policy.

Act! Subscription details

Payment, Term, and Renewal: Our fees and charges are due as specified on our invoice, or if not specified, are due on the date of our invoice. Subscriptions automatically renew for one year on the anniversary date of your initial purchase, irrespective of whether your payments are paid monthly or annually. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in cancellation of your service, and if due amounts remain unpaid, may lead to enforcement action. All sales are final, unless other stated in your applicable agreement with Act! or its affiliates, or as mandated by statute, regulation, or law.

Addition of Users, Features, and/or Services: Additional subscription users, features, and/or services may be added at any time. You will be charged a pro-rated amount based on the remaining time in your subscription term. The anniversary/renewal date will remain the same for all users, features, and/or services. Reduction of subscription users, features, and/or services may only take place at the time of renewal per the cancellation policy.

Act! Marketing Automation: Any Act! Marketing Automation account violating the Act! Anti-Spam policy is subject to suspension or termination of service. To learn more about the Act! Anti-Spam policy, click here. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term.

Cancellation: To prevent automatic renewal, your Act! subscription must be cancelled before your renewal date. To cancel your subscription, please email No refunds will be provided for partial months (monthly subscription) or remaining months (annual subscription) of service. Upon termination of a subscription, access to the application is removed. For Cloud-based subscriptions, Act! retains your data and it is available upon request for 90 days from the termination of your subscription. You must contact us by phone or in writing within those 90 days if you require a backup of your data. Customers with perpetual license rights to an on premises-based version which are activated upon termination of a subscription will no longer have access to certain subscription-only features and services within the product.

Third-Party Services:  All services contracted with third parties are subject to the billing, payment, and cancellation policies of those respective third parties. 

Billing Disputes

As a current or prior customer of Act! Software Limited, you agree to allow Act! Software Limited to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. Act! Software Limited simply requires that it be the first option in billing disputes. Should Act! Software Limited receive a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before Act! Software Limited has been given a chance to resolve the issue, Act! Software Limited has the right to collect on the rendered services and any fees associated with those disputes. Act! Software Limited charges a £25.00 Chargeback Fee per chargeback should a third party, credit card company or bank be used as a first resort in a billing dispute.

By using Act! Software Limited services you confirm on behalf of the business you represent, that you and it  understands and agrees to our Billing Policies.

Payment methods:

UK Customers:  Credit Card & Direct Debit
EU Customers:  Credit Card & SEPA Direct Debit
Other:                Credit Card only

We accept payments from the following Credit Cards: Visa, MasterCard & American Express. 
For any billing queries, please contact our UK Finance team at