Enhanced Support
Experience VIP service with feature guidance by phone, remote support on request, dedicated web chat, and more.
Step up to Enhanced Support and get the following benefits:
Self-service resources - Guides & video tutorials
Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.
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Knowledgebase
Browse help topics and search for answers to frequently asked questions.
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Online support tickets
Submit your tickets through our convenient support system.
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Web chat
Receive product troubleshooting and help accessing resources via online chat.
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Product troubleshooting by phone
Call in for product troubleshooting and help accessing resources.
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Getting started scheduled call
Get up and running and be productive quickly with an assist from the experts (New customers only).
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Feature guidance by phone
Get assistance with specific features so you can maximize your use of Act! and drive results.
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Product support via remote access
Receive support via remote access, by agreement with your rep.
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Saturday phone support
Consult with knowledgeable support advisors on a Saturday from 9:00 a.m. – 4:00 p.m. Eastern time.
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Appointment setting
Set a time that works best for your schedule to get answers when it’s most convenient for you.
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Voicemail call back
Leave a message, we’ll hold your place, and call you back when you get to the front of the queue.
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Priority queuing
Jump to the front of the line when you call in.
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