Enhanced Support

Experience VIP service with feature guidance by phone, remote support on request, dedicated web chat, and more.

Step up to Enhanced Support and get the following benefits:

Self-service resources - Guides & video tutorials
Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.
Knowledgebase
Browse help topics and search for answers to frequently asked questions.
Online support tickets
Submit your tickets through our convenient support system.
Web chat
Receive product troubleshooting and help accessing resources via online chat.
Product troubleshooting by phone
Call in for product troubleshooting and help accessing resources.
Getting started scheduled call
Get up and running and be productive quickly with an assist from the experts (New customers only).
Feature guidance by phone
Get assistance with specific features so you can maximize your use of Act! and drive results.
Product support via remote access
Receive support via remote access, by agreement with your rep.
Saturday phone support
Consult with knowledgeable support advisors on a Saturday from 9:00 a.m. – 4:00 p.m. Eastern time.
Appointment setting
Set a time that works best for your schedule to get answers when it’s most convenient for you.
Voicemail call back
Leave a message, we’ll hold your place, and call you back when you get to the front of the queue.
Priority queuing
Jump to the front of the line when you call in.