Group recruits Act! CRM to help it grow

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Intuitive, powerful and user-friendly, for the last 20 years Act! CRM has provided the commercial insight needed to grow TSD Management from a single company into a multi-company group.

In 1996, Arno Bekkers set up a maintenance service for industrial fleets. Since then, it has grown into TSD Management Groep, a holding company that now includes an engineering recruitment firm that finds staff for the manufacturing, construction and processing sectors. 

For much of that time, Act! CRM has proved an invaluable management tool, “because it gives us quick insight into our commercial processes, which are the backbone of our organization,” says Arno, who is now the group’s Managing Director. 

“I bought my first copy of Act! CRM on a floppy at about the time I first registered the business, and immediately found it very intuitive and user-friendly, as I still do today.” 

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“With Act! CRM everything to do with the sales process, from customer management to the signing of contracts, is connected.”
Customer Results


With Act! CRM, every single element of TSD’s sales process is connected, from the first interaction through to the signing of contracts.

By giving every would-be customer a success score in Act! CRM, TSD’s leadership team can predict future sales much more effectively.

Because every contact is accurately recorded, Act! CRM gives TSD a detailed overview of both past and current customers.

Act! CRM is a vital tool for TSD because it gives managers insights into the company’s commercial processes they would not otherwise have.


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