CRM: On-premise or Cloud?

CRM: On-premise or Cloud?

Everyone’s talking about the cloud as the place for storing data and running applications. Recently the direction of travel has certainly been in its favour, but is it the right choice when it comes to customer relationship management software? Some are staunch...
Customised CRM or off-the-shelf solution?

Customised CRM or off-the-shelf solution?

When choosing a new Customer Relationship Management system you face a major decision. You can either adapt your business processes to fit off-the-shelf software, or customize the software to fit your business processes. There are pros and cons to each. But which is...