Small Business Success
6 Ways Your SMB Can Successfully Compete With Industry Giants
Small businesses play a crucial role in economic growth and technological advancement. The UK is home to more than 5.5 million small businesses. These organisations make up nearly 99.9 percent of all UK businesses and employ 61 percent of the country’s workforce. Nevertheless, running a small business involves overcoming a series of obstacles. And one […]
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How Startups Use CRM and Marketing Automation to Streamline Their Operations
Startups play a crucial role in economic growth and prosperity. In 2020, the global startup economy created nearly $3 trillion in value. From encouraging tech innovation to creating new employment opportunities, startups are a key pillar of modern society. Nevertheless, running a startup is like completing an obstacle course. From limited workforce to cash flow […]
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The Current State of Professional Services
The COVID-19 pandemic triggered significant changes in several industries, particularly professional services. Emerging hopes for economic recovery in 2022 quickly faded with Russia’s invasion of Ukraine, and rising commodity prices and inflation rates signaled that a worldwide recession might be lurking around the corner. According to the International Monetary Fund (IMF), it’ll affect nearly a […]
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5 Ways a CRM Powers the Real Estate Sales Process
Did you know that 80 percent of consumers say trust is a deciding factor in their purchase decisions? In the real estate industry, trust is paramount. Prospects and leads who trust you as their realtor or agent will likely not only buy from your real estate business but they will also become repeat customers […]
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Is the Hybrid Work Model the Future of Remote Work?
Working from home helps employees improve productivity by cutting commute times and eliminating distractions. That, in turn, motivates them to get more work done faster. Another perk is that they often have the flexibility to modify their work hours, making room for other interests and responsibilities. But these benefits come at the cost of face-to-face […]
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Top 2023 SMB technology predictions that business owners want to know
It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be more efficient and productive than ever before. Learning about the newest small and mid-sized business (SMB) technology trends in the coming year can help you […]
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5 ways to keep your business on track during turbulent times
“Precarious,” “unpredictable,” and “volatile”—are just a few adjectives entrepreneurs have used to describe the global economy over the last two years. From nationwide lockdowns to supply chain disruptions, businesses have had to deal with several challenges in recent times. While companies are still recovering from the pandemic’s repercussions, the threat of a worldwide economic downturn […]
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Types of CRM Software for B2C: How to Choose the Right Fit
Customers and clients are the heart and soul of every business. Managing those relationships is essential for your long-term success, and Customer Relationship Management (CRM) software is a vital tool for handling customer interactions in small and medium companies, whether business-to-business (B2B) or business-to-consumer (B2C). But does that mean CRMs work the same way for […]
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8 Ways to Identify and Fix Customer Pain Points
Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? This isn’t surprising. Customers primarily use products and services to solve their problems, fulfill needs, and get desirable outcomes. It’s your job to understand and resolve their pain points to offer a memorable customer experience and become […]
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Small Business Growth Strategies for 2023
With the rising operational costs of the post-pandemic era and the fears of a global recession increasing with every passing day, running a profitable small business isn’t easy. In fact, did you know that 50 percent of small businesses fail within their first five years? But surviving and even growing is more than just […]
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Top 3 Benefits of Integrating Act! + QuickBooks®
If you’re a regular user of Act! and QuickBooks, you already know the value both solutions bring to your business. But did you know that you can bring Act! and QuickBooks together right from within Act! to help you save time, make informed decisions, and simplify your workday? With Qsales—a preferred Act! solution that integrates […]
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How Small Businesses are using CRMs today to win more customers
Building relationships with customers is essential for small and midsize businesses (SMBs) today. Customer expectations have shifted from fair pricing and quality service to personalised interactions, proactive service, and a seamless experience across multiple channels. Eighty percent of customers say the experience a company provides is just as important as its services and products. This […]
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How SMBs can combat inflation with CRM software
Inflation is affecting small business owners everywhere. According to research by the NFIB Small Business Association, 37 percent of SMB owners cited inflationary pressures as the single most important problem facing their business. That’s the highest level since 1979. Yet, we know that small business owners are resilient. Over the past year, they’ve faced a […]
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What Is the Best CRM for Startup Businesses?
Did you know that customer experience influences 73 percent of customers’ purchase decisions? To stand out in the highly competitive startup world, improve retention rates, and attract new customers, small businesses and startups must provide a consistent and memorable customer experience. This is where customer relationship management (CRM) tools come in. The best startup CRMs […]
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A guide to your customer acquisition strategy
Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way to do this is through a repeatable, sustainable process that will predictably generate new revenue over time — a customer acquisition strategy. What is customer […]
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