Software for online retailers clicks with Act!


Using Act! as its CRM has helped software firm Tradebox go from bespoke developer to creator of market-leading off-the-shelf products that enable UK online retailers to better manage their businesses.

In Tradebox’s new offices on North Shield’s historic Fish Quay, there’s the smell of newly-laid carpet in the air – the larger space and modern working environment a testament to the firm’s growth.

Once a developer of tailored software solutions, in a decade the company’s products are now used by over 1,100 online retailers looking to manage, control and account for their sales across multiple markets and e-commerce sites more effectively.

Act! has been at the heart of the company’s upward trajectory and is likely to continue to play a prominent role in future growth as Tradebox aims to quadruple its customer base, and double staff numbers, over the next 18 months.

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"Act! is now such a central part of the day-to-day running of the business that I couldn’t imagine operating the business without it.”
Customer Results


Tradebox is looking to Act! to help them quadruple their customer base over next 18 months, as well as double the number of staff.

Working in the online retail market since 2006, Tradebox now has over 1,100 online retail customers.

By integrating their VoIP phone system with Act!, Tradebox’s support team will not only be more productive, but also offer higher levels of service.


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