Important notice for Act!
customers – COVID-19
Due to the COVID-19 pandemic we have moved our staff, including all support agents, to work from home. We are currently delivering a normal service, though service availability may vary from time to time if we experience staffing issues through unforeseen circumstances. In addition, the worldwide increase in home working means mobile network carriers globally are reaching capacity at times. This is occasionally leading to intermittent failed or undelivered calls. We apologize for any inconvenience – please know that we are working hard to deliver as high quality a service as possible during this situation.
Supporting the Act! community during the COVID-19 Pandemic
As the COVID-19 pandemic continues, we have an acute awareness of our responsibilities to the communities we serve. Our priorities in addressing this global threat include keeping our employees safe, ensuring the continuity of our services, and doing our part in ending this global threat.
Consistent with public health guidelines, we are practicing social distancing in the operation of our business. Our UK and US teams are working from home in line with government agency recommendations. Our other global teams are following the advice in their locale. We’ve prepared for this move and have not experienced significant disruption in our services.
Be assured that we are dedicated to your success along with the safety of our employees and the broader Act! community. We are confident that collectively we can weather this storm and continue to achieve our goals.
We are treating this as a fluid situation and will update you if our response changes. I wish everyone well. Please stay safe.
Keeping connected when working remotely with Act!
As an active subscriber using Act! on your desktop or laptop, there is a feature available that enables you to sync with a remote Act! database – which could be shared with all Act! users – either over the internet or a network (including VPN). For more information on this, or to learn about our Cloud-based solutions, call 866-873-2006.
All our teams have been working remotely since mid-March and endeavour to deliver the best possible service. We hope to be in touch with you sometime soon and meantime wish you, your family, and colleagues, well.