Obsolescence Policies

Select a policy below to learn whether your version of Act! is eligible for upgrade pricing or support:

These policies apply to North America, South America, and Australia / New Zealand. Select the links below to view policies for these regions:

Upgrade Pricing Eligibility Policy

Swiftpage’s Upgrade Pricing Eligibility Policy entitles customers with specific recent releases access to preferred pricing. If you’re using a version of Act! that falls outside the eligible versions listed below, you’re not eligible for preferred pricing and will instead need to purchase or subscribe to Act! at new user pricing.

Learn more about subscription options.

Products currently eligible for upgrade pricing:

Subscription customers (v18+) retain any preferred subscription rate plans they may have for as long as they remain continuously on subscription. These incentives are no longer applicable should a subscription customer cancel, then choose to re-subscribe at a later date.


North America
Act! Pro v21 Eligible for upgrade pricing until 9/30/21
Act! Pro v20 Eligible for upgrade pricing until 9/30/20
Act! Pro v19 Eligible for upgrade pricing until 9/30/19


Australia / New Zealand
Act! Pro v21 Eligible for upgrade pricing until 9/30/21
Act! Pro v20 Eligible for upgrade pricing until 9/30/20
Act! Pro v19 Eligible for upgrade pricing until 9/30/19

Products not eligible for upgrade pricing:

Act! Premium v19
Act! Pro v18 Discontinued as of 9/30/18
Act! Premium v18 Discontinued as of 9/30/17
Act! Pro & Act! Premium v17 Discontinued as of 9/30/17
Act! v16 products Discontinued as of 9/30/16
Sage ACT! 2013 (15.x) products Discontinued as of 9/30/15
Sage ACT! 2012 (14.x) products Discontinued as of 9/30/14
Sage ACT! 2011 (13.x) products Discontinued as of 9/30/13
ACT! by Sage for Real Estate 2010 (12.x) products*, and ACT! by Sage for Financial Professionals 2010 (12.x) products* Discontinued as of 9/30/13
ACT! by Sage 2009 (11.x) and prior versions Discontinued as of 5/31/12
ACT! by Sage 2010 (12.x) products, ACT! by Sage for Real Estate 2009 (11.x) products, and ACT! by Sage for Financial Professionals 2009 (11.x) products Discontinued as of 9/30/12

Support Obsolescence Policy

Swiftpage's Support Obsolescence Policy is to support the current release and specific recent releases of a product. Unsupported products are not eligible for service packs, hotfixes, or compatibility updates.

For access to technical support, you must have a current support plan or be a current Act! subscription customer.

Customers using unsupported products are encouraged to subscribe to Act!. Click here to learn more about Act! subscription offers and to subscribe today!

You may also visit the Act! Knowledgebase and Act! Online Community to browse for answers, post questions, discuss ideas, and share information about Act!.


Products currently supported by Swiftpage:

Act! v21 products Eligible for support until 11/30/21 Read this important notice!
Act! v20 products Eligible for support until 11/30/20 Read this important notice!
Act! v19 products Eligible for support until 11/30/19 Read this important notice!

Products not supported by Swiftpage:

If using v18, read this important notice!

Act! v18 products Discontinued as of 11/30/18


If using v17 or earlier, read this important notice!

Act! v17 products Discontinued as of 11/30/17
Act! v16 products Discontinued as of 11/30/16
Sage ACT! 2013 (15.x) products Discontinued as of 11/30/15
Sage ACT! 2012 (14.x) products Discontinued as of 11/30/14
Sage ACT! 2011 (13.x) products Discontinued as of 11/30/13
ACT! by Sage for Real Estate 2010 (12.x) products and ACT! by Sage for Financial Professionals 2010 (12.x) products Discontinued as of 7/31/13
ACT! by Sage 2010 (12.x) products Discontinued as of 11/30/12
ACT! by Sage for Real Estate 2009 (11.x) products and ACT! by Sage for Financial Professionals 2009 (11.x) products Discontinued as of 7/31/12
ACT! by Sage 2009 (11.x) products, ACT! by Sage for Real Estate 2008 (10.0) products, ACT! by Sage for Financial Professionals 2008 (10.0) products, and ACT! for Palm OS3.0 Discontinued as of 11/30/11
ACT! by Sage 2008 (10.x) products, ACT! by Sage for Financial Professionals 2007 (9.x) products, and ACT! by Sage for Real Estate 2007 (9.x) products Discontinued as of 11/30/10
ACT! by Sage 2007 (9.x) products and ACT! by Sage Premium for Real Estate 2006 (8.x) Discontinued as of 11/30/09
ACT! by Sage 2006 (8.x) products and ACT! for Palm OS® 2.0 Discontinued as of 11/30/08
ACT! by Sage 2005 (7.x) products Discontinued as of 11/30/07
ACT! 6.x and prior versions Support discontinued