Act! License and Subscription Billing Policy

 

Act! Membership Details 

Payment, Term and Renewal: Subscriptions automatically renew on the anniversary date of your initial purchase. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in cancellation of your service. All sales are final, unless otherwise stated in your applicable agreement with Swiftpage or its affiliates or as mandated by statute, regulation, or law.

Cancellation: To prevent automatic renewal, your Act! subscription must be canceled before your renewal date. To cancel your subscription, please email customerservice@swiftpage.com. No refunds will be processed for partial months (monthly subscription) or remaining months (annual subscription) of service. Upon cancellation, access to the application is removed, unless perpetual license rights were purchased. Those with perpetual license rights will no longer have access to certain subscription-only features and services within the product. In the event of removal of cloud access to Act!, Swiftpage retains your data and it is available on request for only 90 days from the termination of your subscription contract.  If you require a backup of your data in those circumstances, you must contact us by phone or in writing within the 90 day timeframe.

Addition of Users: Additional subscription users may be added at any time. When adding new users, you will be charged a pro-rated amount based on the remaining time in your subscription term. Your anniversary date for all users will remain the date of your original purchase.

Act! Marketing Automation:  Any Act! Marketing Automation account violating the Swiftpage Anti-Spam Policy is subject to suspension or termination of service. To learn more about the Swiftpage Anti-Spam Policy, click here. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term.

Act! Pro

Act! Pro Perpetual License Purchases: For purchases of Act! Pro perpetual licenses, there are no refunds, unless otherwise stated in your applicable agreement with Swiftpage or its affiliates or as mandated by statute, regulation, or law. Act! Pro will no longer be sold after June 30, 2020. See the Obsolescence Policy.

Act! 365

Payment Details

Payment, Term and Renewal: All billing information can be managed securely online from within the Account & Billing section of the customer’s Act! 365 account. Review Terms of Service hereAny Act! 365 account violating the Swiftpage Anti-Spam Policy is subject to suspension or termination of service. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term. To learn more about the Swiftpage Anti-Spam Policy, click here.

Cancellation: Account cancellations may be processed within the Account and billing section or by emailing our Act! 365 Customer Success Team at yourbill@act.com.

Act! emarketing

Payment and Service Information

Payment, Term and Renewal: You are responsible for keeping your payment information current. Declined payments or failure to make payment will result in a system downgrade of your account. To learn how to update your credit card details click here. To learn how to edit your Act! emarketing subscription level click here. Any Act! emarketing account violating the Swiftpage Anti-Spam Policy is subject to termination of service. To learn more about the Swiftpage Anti-Spam Policy, click here.

Important Notice: Act! emarketing will be retired on December 31, 2020. After this date, the service will no longer function. To continue sending email marketing campaigns, Act! users can use Act! Marketing Automation, a comprehensive new service available to Act! subscribers. Act! emarketing subscribers will receive notice covering the retirement of the service and pro-rated billing details.

Billing Disputes

As a current or prior customer of Swiftpage, you agree to allow Swiftpage to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. Swiftpage simply requires that it be the first option in billing disputes. Should Swiftpage receive a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before Swiftpage has been given a chance to resolve the issue, Swiftpage has the right to collect on the rendered services and any fees associated with those disputes. Swiftpage charges a $25.00 Chargeback Fee per chargeback should a third party, credit card company or bank be used as a first resort in a billing dispute.

By using Swiftpage, you understand and agree to our Billing Policies.

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