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Customer Success

Reebok Sports Club

 
Act! and Reebok Sports Club

Act! The ultimate 'fitness' tool for sales

What does it take for one of Europe's premier health clubs to stay on top form when its membership is so fluid?

"Act! has become our bible when it comes to monitoring and managing new memberships, as it let's us trace the entire sales chain from initial contact, so we always know who's done what."

Diane Kay
Sales & Marketing Director

icoIndustry

Industry

Real Estate

icoIndustry

Solution

Act! Growth Suite

icoIndustry

Deployment

Cloud

icoIndustry

Users

5+

Results

  • Act! gives Reebok Sports Club a competitive edge. Diane knows from her 'mystery shopping' at other gyms and fitness centers, that half of those she contacts never get in touch with her again. Many don't even ask for her details. Percentage of prospects followed up by using Act! - 100%
  • Time saved by a sales manager not having to resolve issues over individual sales figures - half a day a month approximately
  • Percentage of members who mistakenly receive a sales call after becoming members (an absolute 'no no' for the club) - 0%

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* Our 0845 numbers are charged at 5p per minute plus your phone company's access charge. We provide this so all customers can contact us at the approximate local call rate. If you'd prefer to call us on a national number we can be reached on 020 3356 2486. National numbers can be charged up to 13p per minute. See the UK government's information page for more details.

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