Customer Experience
The 9 Best Customer Satisfaction Survey Questions
Customer satisfaction is essential to the success of a business. Without satisfied customers, you’ll constantly be having to chase down new customers, which could be an even harder task with all those negative comments flying around from dissatisfied customers. But how do you know whether or not a customer is satisfied with your service? You […]
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How to Build a Powerful Customer Loyalty Program
Loyalty programs can be powerful tools to keep customers coming back to your business and reduce your customer churn rate. This can increase overall sales. In fact, an Adobe report found businesses in the U.S. and Europe must bring in five to seven new customers to equal the revenue of one repeat customer. If you are looking to […]
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