by Jen Sonntag | Nov 5, 2020 | Customer Experience, Small Business Success
You’re wondering how to get customers to buy from you on a regular basis but you’re not sure how to get started? In this article, we’ve compiled the 10 best techniques to keep customers coming back to your business and reduce your churn rate. Technique #1: Deliver an...
by Jen Sonntag | Nov 5, 2020 | Customer Experience, Customer Experience, Small Business Success, Small Business Success
What is customer loyalty and why is it important? Building customer loyalty is one of the biggest challenges for every small business today. How do you get customers to buy from you on a regular basis? How do you get them to recommend your business to other customers?...
by Jolene Blench | Oct 14, 2020 | Customer Experience
As part of a series of articles we have written on customer journey mapping, we are introducing some techniques designed to help readers to create customer journey maps for their businesses. After familiarising with the concept of a customer journey map, the next...
by Jolene Blench | Oct 14, 2020 | Customer Experience
We have covered the powerful process of customer journey mapping in a series of articles which include details on what a customer journey map is, some different types of customer journey maps, and examples of effective customer journey maps. This article will cover...
by Jolene Blench | Oct 14, 2020 | Customer Experience, Marketing Success
For your business to grow and thrive you need to retain existing customers while continuing to acquire new ones. While acquisition is what many businesses focus on, retention is critical to ensure you aren’t losing customers faster than you’re adding new ones to your...
by Jolene Blench | Oct 14, 2020 | Customer Experience
We’ve looked at how your customer experience strategy is important to attracting more customers and making more sales. But how exactly do you ensure that your customer experience strategy is successful? In this article, we’ll give you some tips on how to manage your...
