by Act! Team | Apr 7, 2021 | Customer Experience, Customer Experience, Marketing Success, Marketing Success
As you may know, the 15th of April is “Get to Know Your Customers Day,” and this national day is the perfect time for business owners to reconnect with their customer base after a particularly challenging year. Get to Know Your Customers Day is celebrated on the third...
by Act! Team | Mar 24, 2021 | Customer Experience
The 2020 pandemic affected everyone in some capacity, in every part of the world and now businesses are focusing on ways to reconnect with their customers. During 2020, businesses of all sizes struggled at least to some extent, but COVID-19 safety measures hit small...
by Act! Team | Mar 15, 2021 | Customer Experience
No entrepreneur or small business owner starts a company with the intention of turning away customers. If anything, small businesses are more likely to take on any and all customers, even if they are difficult or simply not a good fit. No matter what type of industry...
by Act! Team | Feb 23, 2021 | Customer Experience
Ok, let’s be honest: Some customers are simply worth more to your business than others. These high-value customers do more than just buy your products and services. They are loyal, repeat customers who consistently give rave reviews (both online and off) and generate...
by Act! Team | Nov 5, 2020 | Customer Experience, Small Business Success
You’re wondering how to get customers to buy from you on a regular basis but you’re not sure how to get started? In this article, we’ve compiled the 10 best techniques to keep customers coming back to your business and reduce your churn rate. Technique #1: Deliver an...
by Act! Team | Nov 5, 2020 | Customer Experience, Small Business Success
What is customer loyalty and why is it important? Building customer loyalty is one of the biggest challenges for every small business today. How do you get customers to buy from you on a regular basis? How do you get them to recommend your business to other customers?...
