Customer Success

Michael Williams Engineering

 
Act! and Michael Williams Engineering

Engineering firm cleans up using Act!

While Act! is a powerful CRM solution straight out of the box, it wasn’t until Michael Williams Engineering Ltd got support from an Act! Certified Consultant that they really found out how it could transform the way they did business.

"There’s no way we would have been able to produce the thousands of quotes we have over the last few years doing things the old way."

James Williams
Director

icoIndustry

Industry

Real Estate

icoIndustry

Solution

Act! Growth Suite

icoIndustry

Deployment

Cloud

icoIndustry

Users

5+

Results

  • Thanks to Act!, gone are the days where the sales staff was having to rely on handwritten notes, rewriting orders or forgetting to return calls at the right time.
  • Not only do customers get a better service, but production scheduling has also improved because the management team knows where business is coming from and when.
  • Since introducing Seamless Opportunities (an Act! add-on), Michael Williams Engineering Ltd produces better looking quotes, faster and more accurately.

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