Obsolescence Policies

These policies apply to Europe, UK and Rest of the World (excluding the Americas, Australia and New Zealand). Select the links below to view policies for these regions:

Support Obsolescence Policy

Act! Support Obsolescence Policy is to support the current release and specific recent releases of a product. Unsupported products are not eligible for service packs, hotfixes, or compatibility updates. For access to technical support, you must have a current support plan or be a current Act! subscription customer.

See important notice about Act! licensing changes on older versions.

Important notice for Act! Pro customers


Act! Growth Suite v23, Act! Premium v23 Through 30/11/22
Act! Growth Suite v22, Act! Premium v22 Through 31/03/22
Act! Growth Suite v21, Act! Premium v21 Through 30/11/21
Act! Pro v21, & Act! Pro v22 Through 30/11/21
Act! v20 products Through 30/11/20
Act! v19 products Through 30/11/19
Act! v18 products Through 30/11/18
Act! v17 products Through 30/11/17
Act! v16 products Through 31/03/17
Sage ACT! 2013 (15.x) products Through 30/11/16
Sage ACT! 2012 (14.x) products Through 31/07/16
Sage ACT! 2011 (13.x) products Through 30/09/15
ACT! by Sage 2010 (12.x) products Through 31/01/15
ACT! by Sage 2009 (11.x) Through 31/01/14
ACT! by Sage 2008 (10.x) products Through 31/01/14
ACT! by Sage 2007 (9.x) products Through 31/01/13
ACT! 2006 (8.x) products Through 31/08/10
ACT! 2005 (7.x) products Through 31/08/10
ACT! v6 products Through 30/09/08

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Important Note: Review Act! system and browser requirements at act.com/en-uk/products/system. Act! product capabilities and pricing vary based on edition and services chosen. One license is required for each Act! user. Act! Connect services require an active subscription, and use of either the Act! Web API or Act! Connect Link depending on deployment and access method. Our products and services are available on a limited time subscription contract, subject to our Terms of Service available here and payment terms here.  Services purchased through third parties are subject to the respective third party’s billing policies and usage terms. 

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