Obsolescence Policies

Select a policy below to learn whether your version of Act! is eligible for upgrade pricing or support.

These policies apply to Europe, UK and Rest of the World (excluding the Americas, Australia and New Zealand). For obsolescence policies for other regions please follow the links below:

Upgrade Pricing Eligibility Policy

Swiftpage’s Upgrade Pricing Eligibility Policy entitles customers with specific recent releases access to preferred pricing to move to Act! subscription. If you’re using a version of Act! that falls outside the eligible versions listed below, you’re not eligible for preferred pricing and will instead need to subscribe to Act! at new customer pricing.

Learn More About Subscription Options.


Products Currently Eligible for Upgrade Pricing

Subscription customers retain any pricing incentives they may have for as long as they remain active continuously on subscription. These incentives are no longer applicable should a subscription customer cancel, then choose to re-subscribe at a later date.

Act! v21 products Eligible for upgrade pricing until 30 November 2021
Act! v20 products Eligible for upgrade pricing until 30 November 2020
Act! Pro v19 products Eligible for upgrade pricing until 30 November 2019
Act! Pro v18 products Eligible for upgrade pricing until 30 November 2018


Products Not Eligible for Upgrade Pricing

Act! v18 Premium products Discontinued as of November 2017
Act! v17 products Discontinued as of November 2017
Act! v16 products Discontinued as of November 2016
Sage ACT! 2013 (15.x) products Discontinued as of November 2015
Sage ACT! 2012 (14.x) products Discontinued as of June 2015
Sage ACT! 2011 (13.x) products Discontinued as of September 2014
ACT! by Sage 2010 (12.x) products Discontinued as of January 2014
ACT! by Sage 2009 (11.x) Discontinued as of January 2013
ACT! by Sage 2008 (10.x) products Discontinued as of January 2013
ACT! by Sage 2007 (9.x) products Discontinued as of January 2012
ACT! 2006 (8.x) products Discontinued as of August 2009
ACT! 2005 (7.x) products Discontinued as of August 2009
ACT! v6 products Discontinued as of September 2007


Support Obsolescence Policy

Swiftpage's Support Obsolescence Policy is to support the current release and specific recent releases of a product. Unsupported products are not eligible for service packs, hotfixes, or compatibility updates.

For access to technical support, you must have a current support plan or be a current Act! subscription customer.

Customers using unsupported products are encouraged to subscribe to Act!. Click here to learn more about Act! subscription offers and to subscribe today!

You may also visit the Act! Knowledgebase and Act! Online Community to browse for answers, post questions, discuss ideas, and share information about Act!.


Products Currently Supported by Swiftpage:

Act! v21 products Eligible for support until 30 November 2021 Read this important notice!
Act! v20 products Eligible for support until 30 November 2020 Read this important notice!
Act! v19 products Eligible for support until 30 November 2019 Read this important notice!

Products not supported by Swiftpage:

If using v18, read this important notice!

Act! v18 products Discontinued as of 30 November 2018


If using v17 or earlier, read this important notice!

Act! v17 products Discontinued as of 30 November 2017
Act! v16 products Discontinued as of 31 March 2017
Sage ACT! 2013 (15.x) products Discontinued as of November 2016
Sage ACT! 2012 (14.x) products Discontinued as of July 2016
Sage ACT! 2011 (13.x) products Discontinued as of September 2015
ACT! by Sage 2010 (12.x) products Discontinued as of January 2015
ACT! by Sage 2009 (11.x) Discontinued as of January 2014
ACT! by Sage 2008 (10.x) products Discontinued as of January 2014
ACT! by Sage 2007 (9.x) products Discontinued as of January 2013
ACT! 2006 (8.x) products Discontinued as of August 2010
ACT! 2005 (7.x) products Discontinued as of August 2010
ACT! v6 products Discontinued as of September 2008