Obsolescence Policies

These policies apply to Europe, UK and Rest of the World (excluding the Americas, Australia and New Zealand). Select the links below to view policies for these regions:

Support Obsolescence Policy

The Act! Support Obsolescence Policy details the support for the current release and specific recent releases of a product.

The current release will receive all service packs, hotfixes, and compatibility updates, while other supported releases will receive these items exclusively to address issues potentially resulting in data loss or data corruption due to product defect, excluding those deemed third-party caused or due to negligence of the user.

Unsupported products are not eligible for service packs, hotfixes, or compatibility updates.

For access to technical support, you must have a current support plan or be a current Act! subscription customer.

Act! Premium v23, Act! Growth Suite v23 Through 30/11/22
Act! Premium v22, Act! Growth Suite v22 Through 31/03/22
Act! Premium v21, Act! Growth Suite v21 Through 30/11/21
Act! Pro v21, & Act! Pro v22 Through 30/11/21
Act! v20 products Through 30/11/20
Act! v19 products Through 30/11/19
Act! v18 products Through 30/11/18
Act! v17 products Through 30/11/17
Act! v16 products Through 31/03/17
Sage ACT! 2013 (15.x) products Through 30/11/16
Sage ACT! 2012 (14.x) products Through 31/07/16
Sage ACT! 2011 (13.x) products Through 30/09/15
ACT! by Sage 2010 (12.x) products Through 31/01/15
ACT! by Sage 2009 (11.x) Through 31/01/14
ACT! by Sage 2008 (10.x) products Through 31/01/14
ACT! by Sage 2007 (9.x) products Through 31/01/13
ACT! 2006 (8.x) products Through 31/08/10
ACT! 2005 (7.x) products Through 31/08/10
ACT! v6 products Through 30/09/08

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Important Note: Review Act! system and browser requirements at act.com/en-uk/products/system. Act! product capabilities and pricing vary based on edition and services chosen. One license is required for each Act! user. Act! Connect services require an active subscription, and use of either the Act! Web API or Act! Connect Link depending on deployment and access method. Our products and services are available on a limited time subscription contract, subject to our Terms of Service available here and payment terms here.  Services purchased through third parties are subject to the respective third party’s billing policies and usage terms. 

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