Obsolescence Policies

Select a policy below to learn whether your version of Act! is eligible for upgrade pricing or support:

These policies apply to North America, South America, and Australia / New Zealand. Select the links below to view policies for these regions:

Support Obsolescence Policy

Swiftpage's Support Obsolescence Policy is to support the current release and specific recent releases of a product. Unsupported products are not eligible for service packs, hotfixes, or compatibility updates. For access to technical support, you must have a current support plan or be a current Act! subscription customer.

Act! customers should read this important notice.


Act! Growth Suite v22 Through 11/30/21
Act! Growth Suite v21, Act! CRM v21, Act! Pro v21, & Act! Pro v22 Through 6/30/21
Act! v20 products Through 11/30/20
Act! v19 products Through 11/30/19
Act! v18 products Through 11/30/18
Act! v17 products Through 11/30/17
Act! v16 products Through 11/30/16
Sage ACT! 2013 (15.x) products Through 11/30/15
Sage ACT! 2012 (14.x) products Through 11/30/14
Sage ACT! 2011 (13.x) products Through 11/30/13
ACT! by Sage for Real Estate 2010 (12.x) products and ACT! by Sage for Financial Professionals 2010 (12.x) products Through 7/31/13
ACT! by Sage 2010 (12.x) products Through 11/30/12
ACT! by Sage for Real Estate 2009 (11.x) products and ACT! by Sage for Financial Professionals 2009 (11.x) products Through 7/31/12
ACT! by Sage 2009 (11.x) products, ACT! by Sage for Real Estate 2008 (10.0) products, ACT! by Sage for Financial Professionals 2008 (10.0) products, and ACT! for Palm OS3.0 Through 11/30/11
ACT! by Sage 2008 (10.x) products, ACT! by Sage for Financial Professionals 2007 (9.x) products, and ACT! by Sage for Real Estate 2007 (9.x) products Through 11/30/10
ACT! by Sage 2007 (9.x) products and ACT! by Sage Premium for Real Estate 2006 (8.x) Through 11/30/09
ACT! by Sage 2006 (8.x) products and ACT! for Palm OS® 2.0 Through 11/30/08
ACT! by Sage 2005 (7.x) products Through 11/30/07
ACT! 6.x and prior versions Support discontinued

Act! Pro Upgrade Pricing Eligibility Policy

Swiftpage’s Upgrade Pricing Eligibility Policy entitles customers with specific recent releases access to preferred pricing.


Act! Pro v20, v21, & v22 Through 6/30/20
Act! Pro v19 Through 9/30/19
Act! Pro v18 Through 9/30/18
Act! Premium v18 Through 9/30/17
Act! Pro & Act! Premium v17 Through 9/30/17
Act! v16 products Through 9/30/16
Sage ACT! 2013 (15.x) products Through 9/30/15
Sage ACT! 2012 (14.x) products Through 9/30/14
Sage ACT! 2011 (13.x) products Through 9/30/13
ACT! by Sage for Real Estate 2010 (12.x) products*, and ACT! by Sage for Financial Professionals 2010 (12.x) products* Through 9/30/13
ACT! by Sage 2009 (11.x) and prior versions Through 5/31/12
ACT! by Sage 2010 (12.x) products, ACT! by Sage for Real Estate 2009 (11.x) products, and ACT! by Sage for Financial Professionals 2009 (11.x) products Through 9/30/12