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Important notice for Act! customers – COVID-19

Due to the COVID-19 pandemic we have moved our staff, including all support agents, to work from home. We are currently delivering a normal service, though service availability may vary from time to time if we experience staffing issues through unforeseen circumstances. In addition the worldwide increase in home working means mobile network carriers globally are reaching capacity at times. This is occasionally leading to intermittent failed or undelivered calls. We apologise for any inconvenience – please know that we are working hard to deliver as high quality a service as possible during this situation

 
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Supporting the Act! community during the COVID-19 Pandemic

As the COVID-19 pandemic spreads across the globe, we have an acute awareness of our responsibilities to the communities we serve. Our priorities in addressing this global threat include keeping our employees safe, insuring the continuity of our services, and doing our part in ending this global threat.

Consistent with public health guidelines, we are practicing social distancing in the operation of our business. Our UK and US teams are working from home in line with government agency recommendations. Our other global teams are following the advice in their locale. We’ve prepared for this move and have not experienced significant disruption in our services.

Be assured that we are dedicated to your success along with the safety of our employees and the broader Act! community. We are confident that collectively we can weather this storm and continue to achieve our goals.

We are treating this as a fluid situation and will update you if our response changes. I wish everyone well. Please stay safe.

Steve Oriola CEO

 

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Keeping connected when working remotely with Act!

Many of our customers have been contacting us to discuss how we can help their business stay in touch while working from home. Here are some tips to help you get the most out of Act! when you or your team need to work remotely.

As an active subscriber using Act! on your desktop or laptop, there is a feature to enable you to sync with a remote Act! database - which could be shared with all Act! users - either over the internet or a network (including VPN). For more information on this, or to learn about our Cloud-based solutions, contact us on 0845 268 0220, select option 2.
If you are an Act! desktop or laptop user, we can move you to our Cloud deployed product. This will enable users to access your data anywhere using a compatible web browser with internet connectivity. For more information on this please call our sales team on 020 3872 0633, select option 1.
Another option for active subscribers is to use Act! Companion, enabling you to stay connected to key Act! details from your iPhone, iPad and Android devices. Act! Companion mobile CRM app is free to active subscribers. It’s available from both Apple Store and Google Play.

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If you don’t currently have an active subscription of Act!, there are still options to get it set up to enable you to either work from home or access your Act! data on our hosted/cloud environment - to discuss how we can help, please call the team on 020 3872 0633, select option 1.

All our teams have been working remotely from mid-March and endeavour to deliver the best possible service. We hope to be in touch with you sometime soon and meantime wish you, your family, and colleagues, well.

Call us now on 020 3872 0633

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* Our 0845 numbers are charged at 5p per minute plus your phone company's access charge. We provide this so all customers can contact us at the approximate local call rate. If you'd prefer to call us on a national number we can be reached on 020 3356 2486. National numbers can be charged up to 13p per minute. See the UK government's information page for more details.

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