Act! Subscription Payment Information

 

Act! Growth Suite and Act! CRM

Payment Details

Contract Terms, Cancellation, Renewal and Payment: By purchasing and subsequently renewing your annual subscription you agree to Act! LLC terms of service. These terms explain that once you have been invoiced by us, a subscription contract cannot be cancelled until the end of the contract term, and that a contract automatically renews each year, unless you cancel it as described in the terms of service. By allowing your subscription to renew, you authorise us to take your subscription payment using the payment mechanism you have previously provided to us. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in contract enforcement, including debt recovery action if appropriate.

Addition of Users: Additional subscription users may be added at any time. When adding new users, you will be charged a pro-rated amount based on the remaining time in your subscription term (monthly or annual). Your anniversary date for all users will remain the date of your original purchase.

Act! Marketing Automation: Act! Marketing Automation features may be added at any time to an active Act! subscription. When adding after the initial purchase without starting a new annual contract, you will be charged a pro-rated amount based on the remaining time in your subscription term, and your anniversary date will remain the same. Any Act! Marketing Automation account violating the Act! LLC Anti-Spam Policy is subject to suspension or termination of service. To learn more about the Act! LLC Anti-Spam Policy, click here. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term.

Cancellation: To prevent automatic renewal of your Act! subscription, or additional services such as Act! Marketing Automation, you must cancel before your renewal date. To cancel your subscription, please contact us by email subscription.renewals@act.com. No refunds will be processed for partial months (for monthly subscription) or remaining months (for annual subscription) of service. Upon cancellation, Act! LLC  will disable the licence serial number so you will no longer be able to access or use Act! or other related subscription services, unless perpetual license rights were granted. Those granted perpetual license rights will no longer have access to certain subscription-only features and services within the product. In the event of removal of cloud access to Act! Premium or Act! Premium Plus, Act! LLC retains your data and it is available on request for only 90 days from the date of termination of your subscription contract. If you require a back up of your data in those circumstances please ensure you contact us by phone or in writing in that timescale. We will not be able to provide you with that data if you contact us after that time.

Act! Pro

Act! Pro Perpetual License Purchases: For purchases of Act! Pro perpetual licenses, there are no refunds, unless otherwise stated in your applicable agreement with Act! LLC or its affiliates, or as mandated by statute, regulation, or law.  Act! Pro sales ended June 30, 2020.  See the Obsolescence Policy.

Act! 365

Payment Details

Payment, Term and Renewal: All billing information can be managed securely online from within the Account & Billing section of the customer’s Act! 365 account. Review Terms of Service here. Any Act! 365 account violating the Act! LLC Anti-Spam Policy is subject to suspension or termination of service. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term. To learn more about the Act! LLC Anti-Spam Policy, click here.

Cancellation: Account cancellations may be processed within the Account and billing section or by emailing our Act! 365 Customer Success Team at yourbill@act.com.

Act! emarketing

Payment and service information

Payment, Term and Renewal: You are responsible for keeping your payment information current. Declined payments or failure to make payment will result in a system downgrade of your account. To learn how to update your credit card details click here. To learn how to edit your Act! emarketing subscription level click here.  Any Act! emarketing account violating the Act! LLC Anti-Spam Policy is subject to termination of service.  To learn more about the Act! LLC Anti-Spam Policy, click here.

Important Notice:  Act! emarketing will be retired on December 31, 2020.  After this date, the service will no longer function. To continue sending email marketing campaigns, Act! users can use Act! Marketing Automation, a comprehensive new service available to Act! subscribers.  Act! emarketing subscribers will receive notice covering the retirement of the service and pro-rated billing details.

Billing Disputes

As a current or prior customer of Act! LLC, you agree to allow Act! LLC to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. Act! LLC  simply requires that it be the first option in billing disputes. Should Act! LLC receive a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before Act! LLC has been given a chance to resolve the issue, Act! LLC has the right to collect on the rendered services and any fees associated with those disputes. Act! LLC charges a £25.00 Chargeback Fee per chargeback should a third party, credit card company or bank be used as a first resort in a billing dispute.

By using Act! LLC services you confirm on behalf of the business you represent, that you and it  understands and agrees to our Billing Policies.

Below are details of how to make payments to Act! LLC, either by bank transfer, cheque, Direct Debit, debit or credit card.

For payments for Act! in Great British Pounds, please use the following bank account details:

Bank: NatWest Bank Plc
13 Market Place, Reading, Berkshire, RG1 2EG
Account Name: Act! GBP Account
Account Number: 92027695
Sort Code: 60-17-21
IBAN: GB46NWBK60172192027695
SWIFT/BIC: NWBKGB2L

For Payments by Cheque, please post to:

Act! Software Limited
Accounts Receivable
Q15 Quorum Park
Benton Lane
Newcastle upon Tyne
NE12 8BU
United Kingdom

For Payments by Card*

Please call the Finance team on: +44 (0) 2038159495, select option 2

*Please note we cannot accept American Express

Direct Debit (UK Only)

To set up a Direct Debit [Customers with a UK based GBP Account only]:
Please call the Finance Team on +44 (0) 2038159495
Or download this Direct Debit mandate and return to our Newcastle upon Tyne office address above.