Act! Billing and Cancellation Policy

 

 

Act! Subscription details

Payment, Term, and Renewal:  Subscriptions automatically renew on the anniversary date of your initial purchase, whether that be monthly or annually. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in cancellation of your service. All sales are final, unless other stated in your applicable agreement with Act! or its affiliates, or as mandated by statute, regulation, or law.

Addition of Users, Features, and/or Services: Additional subscription users, features, and/or services may be added at any time. You will be charged a pro-rated amount based on the remaining time in your subscription term. The anniversary/renewal date will remain the same for all users, features, and/or services. Reduction of subscription users, features, and/or services may only take place at the time of renewal per the cancellation policy.

Act! Marketing Automation: Any Act! Marketing Automation account violating the Act! Anti-Spam policy is subject to suspension or termination of service. To learn more about the Act! Anti-Spam policy, click here. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term.

Cancellation: To prevent automatic renewal, your Act! subscription must be cancelled before your renewal date. To cancel your subscription, please email subscription.renewals@act.com. No refunds will be provided for partial months (monthly subscription) or remaining months (annual subscription) of service. Upon termination of a subscription, access to the application is removed. For Cloud-based subscriptions, Act! retains your data and it is available upon request for 90 days from the termination of your subscription. You must contact us by phone or in writing within those 90 days if you require a backup of your data. Customers with perpetual license rights to an on premises-based version which are activated upon termination of a subscription will no longer have access to certain subscription-only features and services within the product.

Act! Pro

Act! Pro Perpetual License Purchases: For purchases of Act! Pro perpetual licenses, there are no refunds, unless otherwise stated in your applicable agreement with Act! LLC or its affiliates, or as mandated by statute, regulation, or law.  Act! Pro sales ended June 30, 2020.  See the Obsolescence Policy.

Act! 365

Payment, Term and Renewal: All billing information can be managed securely online from within the Account & Billing section of the customer’s Act! 365 account. Review Terms of Service here. Any Act! 365 account violating the Act! LLC Anti-Spam Policy is subject to suspension or termination of service. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term. To learn more about the Act! LLC Anti-Spam Policy, click here.

Cancellation: Account cancellations may be processed within the Account and Billing section or by emailing our Act! 365 Customer Success Team at customerservice@act.com.

Act! emarketing

Payment, Term and Renewal: You are responsible for keeping your payment information current. Declined payments or failure to make payment will result in a system downgrade of your account. To learn how to update your credit card details click here. To learn how to edit your Act! emarketing subscription level click here.  Any Act! emarketing account violating the Act! LLC Anti-Spam Policy is subject to termination of service.  To learn more about the Act! LLC Anti-Spam Policy, click here.

Important Notice:  Act! emarketing will be retired on December 31, 2020.  After this date, the service will no longer function. To continue sending email marketing campaigns, Act! users can use Act! Marketing Automation, a comprehensive new service available to Act! subscribers.  Act! emarketing subscribers will receive notice covering the retirement of the service and pro-rated billing details.

Billing Disputes

As a current or prior customer of Act! LLC, you agree to allow Act! LLC to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. Act! LLC  simply requires that it be the first option in billing disputes. Should Act! LLC receive a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before Act! LLC has been given a chance to resolve the issue, Act! LLC has the right to collect on the rendered services and any fees associated with those disputes. Act! LLC charges a £25.00 Chargeback Fee per chargeback should a third party, credit card company or bank be used as a first resort in a billing dispute.

By using Act! LLC services you confirm on behalf of the business you represent, that you and it  understands and agrees to our Billing Policies.

Payment methods:

UK Customers:  Credit Card & Direct Debit
EU Customers:  Credit Card & SEPA Direct Debit
Other:                Credit Card only

We accept payments from the following Credit Cards: Visa, MasterCard & American Express. 
For any billing queries, please contact our UK Finance team at accountsreceivableuk@act.com



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