Act! Makes the Best Case
When a family-run firm with a hundred year history wanted to raise its customer service level to an even higher standard, it needed a solution that would allow it to maintain the ‘personal touch’ that it was known for.
“With Act! all members of our sales team can find out everything they need to know about a customer at the touch of a button, so relationships flow much more smoothly.”
Since introducing Act! fully into their sales and customer management process, MCJ Casings has seen a remarkable improvement in productivity with the number of accounts that Angela and her team manage rising from 400 to 700, and all without the need for any new members of staff.