Important Notice for Act! Customers

We have recently been informed that an embedded third-party software component of Act! that facilitates licensing services is being discontinued by the manufacturer at the end of this year. As of January 1, 2019, standard subscription entitlement checks and/or certain common actions you may take that interact with the licensing component will cause Act! to fail and you will no longer be able to access your database. Examples of these common actions include attempting to install Act! on new hardware, modifying existing hardware, and modifying your user count. For an expanded list of actions, click here.

Current active subscribers

(Act! Premium and Act! Premium Plus)

As stated above, we have recently been informed that an embedded third-party software component of Act! that facilitates licensing services is being discontinued by the manufacturer at the end of this year. Your subscription requires frequent interaction with this component.

In order to ensure uninterrupted access to Act!, you must take action by December 31, 2018.

Act! v21 will include the necessary new licensing component and will be sent to you the week of November 19th. It is recommended that you upgrade to Act! v21. Should you elect to remain on version 18.x, 19.x, or 20.x, updates for these older versions will be made available in the coming weeks that address this specific licensing issue. Failure to take action by December 31, 2018 will result in imminent loss of access to your database in January.

For additional information, click here.

Customers not on an active subscription

(All Pro customers and Premium customers using unsubscribed perpetual licenses)

To learn more about how this licensing update affects your specific version of Act!, view the Act! Support Obsolescence Policy.