Customer Success

Schoch Werkhaus

 
Act! and Schoch Werkhaus

Act! Pioneer Continues to Reap the Rewards

In a highly competitive market, it’s personal customer service that sets this family-owned Swiss company apart from the rest.

"The great strength of Act! is its incredible flexibility when it comes to business processes, which means it can be easily adapted to your individual needs."

Jan Schoch
Proprietor

icoIndustry

Industry

Real Estate

icoIndustry

Solution

Act! Growth Suite

icoIndustry

Deployment

Cloud

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Users

5+

Results

  • Schoch Werkhaus are now able to fully configure all their internal business processes using Act! exactly as they want them.
  • Act! is used by around 50 employees across the company, who collectively are responsible for sales in excess of 21 million Swiss Francs.
  • By complementing the company’s ERP system, Act!’s customer management functions mean that a company-wide client database is available on which to record contact data, ensure greater transparency in client relationships through detailed customer history, and increase the efficiency of marketing activities
  • Act! has made it easy to identify marketing opportunities and has facilitated the management of existing customer contacts by providing a shared calendar and logistics planning.
  • By optimising the way emails are composed and sent to highly targeted customer addresses, Act! has made Schoch Werkhaus’ emailing marketing much more effective.
  • Through the automated support of business processes and company communication, Act! enables Schoch Werkhaus to actively promote its corporate values to the market.

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