Customer Success

Pacific Boating

 
Act! and Pacific Boating

Act! helps keep business buoyant for boat firm

Powerful and easy to use, Act! is the perfect complement to Pacific Boating’s ‘walk on, walk off’ membership scheme that offers a quality boating experience without the cost!

"Another tremendous benefit of having every communication detailed in Act! is the way it helps us to recover overdue debts, because we have a complete history of each conversation with a customer, even if they try, no one can dispute the fees for long."

Phillip Pitt
Managing Director

icoIndustry

Industry

Real Estate

icoIndustry

Solution

Act! Growth Suite

icoIndustry

Deployment

Cloud

icoIndustry

Users

5+

Results

  • Pacific Boating uses Act! to capture and detail every relationship with existing and would-be members, as well as suppliers and staff. In all, Act! comfortably handles over 20,000 records. 
  • Because they have a complete history of every conversation with customers, should there be any dispute over fees it can be quickly resolved. That enables the company to keep bad debts under control. 

    • Pacific Boating’s success is based on delivering great customer service, so they need a CRM that provides them with a clear picture of what they need to do for each member. Act! gives them that. 
    • Because it’s so easy to use, Act! is a great fit for a smaller, growing business like Pacific Boating that needs a cost-effective yet powerful CRM solution that does the job without complication and fuss.

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