The most obvious difference between Cloud and on-premise solutions is where information and software is kept. While on-premise software deployment involves on-site servers, with the Cloud your data and CRM software are stored on remote servers, accessed through an internet connection. So one of the major benefits of Cloud CRM is that there is no hardware to install or software maintenance issues to worry about, compared to taking things in-house.
And without the often significant upfront capital expenditure on computers and IT infrastructure or data centre costs, the Cloud’s ‘pay as you go’ approach is very appealing to many businesses.
For a full comparison of Cloud CRM solutions vs. on-premise, read our article CRM: Cloud or on premise