Troubleshooting
Below are some common troubleshooting articles. Don’t see what you’re looking for in this list? Search our Knowledgebase for a specific error message you’re receiving or symptom you’re experiencing.
- Deliverability tips for emarketing messages
- Why are the emails I send from Yahoo.com or Aol.com bouncing through Swiftpage emarketing and/or Act! emarketing
- Explanation of Bounce Codes and Reasons
- What is an SPF record?
- How do I sign up for or login to an Act! emarketing account in Act! Premium Cloud?
- How do I sign up for or login to an Act! emarketing account within Act! v16.1 through v18.1?
- How do I upgrade, add, or remove features from my Act! emarketing account?
- How do I send an Act! emarketing email campaign?
- Error: “There must be an active sender profile in order to send an email. We sent an email to verify the sender profile, please open it to complete your account activation.” when attempting to send an Act! emarketing email campaign
- How do I cancel my Act! emarketing account?
Need additional help?
Visit the Act! emarketing resource center for access to How-to videos, Troubleshooting tips, Knowledgebase, Community, and more.