What's new in Act! v16

Maintaining a competitive edge requires you to work smarter to accomplish more. Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell.

Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history view for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements1 and gain peace of mind knowing your system and data are healthy via proactive system notifications.

  • Streamlined Company Management & Global Actions Increase Sales Effectiveness
  • New Calculated Fields drive Prioritization and Maximize Customer IQ
  • New History View provides an Insightful Look Back
  • Act! Premium Mobile2 Enhancements drive Productivity in the Field
  • Usability & System Enhancements for Speed and Peace of Mind
  • Integrated Act! emarketing allows you to create, send, and track professional, eye-catching campaigns that reach customers and prospects with the right message at the right time – all from within Act!. Learn more
  • Act! Marketplace within Act! gives you easy access to a variety of apps that help extend the power and possibilities of Act! – including dozens of premium apps for integrated accounting, data management and reporting, plus, exclusive discounts for Business Care members.

What's New Brief
Release Enhancements Chart
System Requirements

Here's how you benefit:

Upgrade to Sage ACT! Premium Mobile

Streamlined Company Management & Global Actions Increase Sales Effectiveness

A consolidated view of contact details for everyone you do business with at a company – automatically.

Effortlessly link all contacts at a company to benefit from a consolidated view of notes, history, and activities for everyone you do business with. Act! v16 can automatically link existing and new contacts to company records so you don’t have to. Market and sell intelligently, because you’re informed and prepared based on a complete view of all contact interactions at a company, and save time by performing global actions like emailing and scheduling. Company records are automatically created when the first contact is created – both in the office and using Act! Premium Mobile2.

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New Calculated Fields Drive Prioritization and Maximize Customer IQ

Drive productivity through customer insight and intelligent prioritization, and automate tasks to drive sales and enhance relationships.

Act! v16 puts your data to work for you by performing calculations automatically in a field using data from other standard or custom fields. Use calculations based on age, date, percentage, dollar value, currency, and other data to help you prioritize and make data-driven decisions. Automate specific actions based on calculated data, including contract renewals, birthday and thank you notes, follow-up surveys, restock reminders – and more.

New History View Provides an Insightful Look Back

Assess productivity, see a customer activity timeline, export data, and schedule global follow-up actions via a dynamic new view that aggregates user and system history.

With Act! v16, you’ll gain business insight from a convenient view of all completed user activities and system actions such as to-dos, calls, e-mails, meetings, and deleted contacts. Save time by filtering past activities and scheduling individual or global actions from a single history view instead of within individual contact records.

Sage ACT! Smart Tasks

Act! Premium Mobile Enhancements2 Drive Productivity in the Field

Be more productive while away from the office using new mobile features and enhancements that save time and make you smarter.

Act! Premium Mobile2 in v16 puts the same group and company functionality you rely on in the office at your fingertips. View customer groups – like hot leads in the city I’m traveling to – then send an email to all contacts at a specific company. A new split-screen tablet view lets you scroll through, select and view records more conveniently.

Sage ACT! Smart Tasks

Usability and System Improvements for Speed and Peace of Mind

Save time and rest assured that your system and data are healthy and secure with global activity rescheduling, proactive system alerts, and streamlined field and layout configuration3.

Act! v16 introduces Scheduler Notifications, designed to proactively notify you of the success or failure of system events like backups and sync, based on rules you define. Now you can also reschedule activities en masse and take advantage of streamlined Act! Web Client3 configuration capabilities.

Important Note: Review Act! system requirements at act.com/systreq. You must purchase one license of Act! per user. Scalability varies based on hardware, size, and usage of your database. Visit act.com/marketplace or contact your add-on product provider to determine compatibility for your add-on products. For Act! emarketing: Additional subscription required after 60-day Free Trial. Product features vary based on services chosen.

1 Act! Premium Mobile requires set-up and configuration of Act! Premium (access via Web). Data access available via active Internet connection from supported device browsers. Review Act! system requirements at www.act.com/systreq. You are responsible for all data-related charges.

2 Act! v16 mobile enhancements apply to Act! Premium Mobile only.

3 Act! Premium (access via web) users only.

* Act! Certified Consultants are third-party vendors. Swiftpage is in no way liable or responsible for any claims made to products or services provided by third-party vendors.