All minimum system requirements are based on a single-user environment (one computer accessing a local database). In a shared environment, Act! Pro is designed to work with up to 10 users and Act! Premium is designed to work with more than 10 users. Recommended server system requirements are for environments of more than one user. Customer registration and activation are required and you must purchase one license of Act! per user. Your system must meet the minimum requirements to be eligible for technical support.


Act! Premium v16 (access via Windows®)

System Requirements
  • 2 GB available hard disk space (4 GB if product is downloaded)
  • DVD drive
  • SVGA (1024x768) or higher resolution monitor
  • Internet connection
  • 1 GB system memory
  • 1.8 GHz processor
Works With
  • Microsoft® Office 2003, 2007, 2010, and 2013 (32-bit version only) (Latest Service Packs Recommended)1
  • Lotus Notes® 8.0 and 8.5
  • Internet Mail SMTP/POP3
  • Microsoft Internet Explorer® 7.0, 8.02, 9.02, 10.02
  • Adobe® Reader® 6.0, 7.0 and 10.x
  • Citrix® software using Citrix XenApp® 5.0 and 6.0
Supported Operating Systems
  • Windows® XP SP33 (32-bit only)
  • Windows Server® 2003 SP2 (32-bit and 64-bit)
  • Windows Vista®4 SP2 (32-bit and 64-bit)
  • Windows Server 20085 SP2 (32-bit and 64-bit)
  • Windows Server 20085 R2 (64-bit)
  • Windows Server 2011 SBS (64-bit)
  • Windows Server 2012 (64-bit)
  • Windows 7 SP1 (32-bit and 64-bit)
  • Windows 8 (32-bit and 64-bit)
  • Windows 8 Pro (32-bit and 64-bit)
  • Windows 8 Enterprise (32-bit and 64-bit)
Database Server: Act! Premium uses SQL Server® 2008 R2 SP1 or your existing installation of SQL Server 2008 R2. Act! has also been certified against existing installations of SQL Server 2012. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific requirements for that edition. http://msdn.microsoft.com/en-us/library/ms143506(v=sql.105).aspx

Act! Premium v16 (access via web or mobile)6

Server System Requirements
  • Network Interface Card
  • 2 GB available hard disk space (4 GB if product is downloaded)
  • DVD drive
  • SVGA (1024x768) or higher resolution monitor
  • Internet connection
  • 1 GB system memory
  • 1.8 GHz processor
Supported Operating Systems
  • Windows Server® 2003 SP2 (32-bit and 64-bit)
  • Windows Vista®4 SP2 Business and Ultimate (32-bit and 64-bit)
  • Windows Server 20085 SP2 (32-bit and 64-bit)
  • Windows Server 20085 R2 (64-bit)
  • Windows Server 2011 SBS (64-bit)
  • Windows Server 2012 (64-bit)
  • Windows 7 SP1 Professional, Enterprise, and Ultimate (32-bit and 64-bit)
  • Windows 8 Pro (32-bit and 64-bit)
  • Windows 8 Enterprise (32-bit and 64-bit)
Database Server Act! Premium uses SQL Server® 2008 R2 SP1 or your existing installation of SQL Server 2008 R2. Act! has also been certified against existing installations of SQL Server 2012. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific requirements for that edition. http://msdn.microsoft.com/en-us/library/ms143506(v=sql.105).aspx
Supported Browsers
  • Internet Explorer® 8.01, 9.01, 10.01 and 11.01
  • Firefox® 3.6
  • Chrome™ Browser – Due to recent changes in the Chrome browser, support for Chrome currently requires a workaround. See instructions here.
Supported Office Integrations
  • Microsoft® Outlook® 2007, 2010, and 2013 (32-bit version only) (Latest Service Packs Recommended)
  • Microsoft Word 2007, 2010, and 2013 (required for integration features only) (Latest Service Packs Recommended)
  • .NET 4.0 (required for integration features only)
Mobile Client System Requirements
  • Safari® for iPad® iOS4, iOS5, and iOS6
  • Safari for iPhone® iOS4, iOS5, and iOS6
  • Android™ Device Browsers 2.2, 2.3, 3.0, 4.0
  • Internet Access

SQL Server Edition Recommendations

SQL Express limits CPU cores/sockets, memory used by SQL and the size of your data file to 10GB. For this reason, we recommend SQL Standard for any deployment over 20 users or 2GB in size. Individual performance may vary based on actual database size, hardware variations, and product usage.

1. Office 365 and Click to Run versions of Microsoft® Office are not supported.
2. On 64-bit versions of Windows, Internet Explorer (32-bit) is recommended.
3. Windows XP Professional limits the number of concurrent network connections to 10 (Home Edition limits concurrent connections to 5).
4. Windows Vista limits the number of concurrent network connections to 10 (Home Basic and Home Premium Editions limit concurrent connections to 5).
5. "Core Server Installation" of Windows Server 2008 is not supported.
6. IIS needs to be enabled.