Act! Premium Support

All Act! Premium subscriptions include technical support to help you get the most out of your Act! solution.

Get the help you need to keep your business running smoothly, because you can consult with expert Act! Technical Support Advisors ready to help quickly resolve technical issues related to Act!. Interact with Act! Technical Support Advisors through the method most convenient for you, including live chat and toll-free phone options.¹

Included with Act! Premium Subscription

  • 12x5 phone support
  • Email and chat options
  • Self-service Getting Started Resources
  • Knowledgebase
  • Video Training

Upgrade to Premier Support

  • Priority queueing
  • Appointment setting and voice mail call back
  • All for $5/user/month!
  • Call for details: (866) 873-2006

Not sure if your version of Act! is supported? View our Obsolescence Policy.

Self-service resources

Explore our extensive self-service resources – from videos and guides to our searchable Knowledgebase and Community.

Getting Started

Get up and running with Act! in a snap with these step-by-step resources.

Feature Tours

Watch these quick and informative videos to learn more about key functionality in Act!.


Get your questions answered by searching our extensive library of Act! articles.


Register for our active online community to engage in user and developer forums.

Download Center

Access the latest Act! product downloads, including hot fixes and documentation.


Read up on the most popular Act! topics with these informative printer-friendly guides.


Sign up for a live demonstration of Act!, delivered by our experts – including a Q&A session!


Learn more from in-depth training videos and on-site Act! Premier Trainers.

We also offer low cost 30-day support plans for customers not yet on subscription. Call (866) 873-2006 for details and to purchase

Existing Business Care customers click here

¹ Phone support and live chat are offered 8:30 a.m. to 8:30 p.m. ET Monday through Friday. Act! Technical Support Advisors reserve the right to limit each call to one hour or one incident.