Act! Support

Self-Service Resources

Explore our extensive self-service resources – from videos and guides to our searchable Knowledgebase and Community.

Getting Started

Get up and running with Act! in a snap with these step-by-step resources.

Feature Tours

Watch these quick and informative videos to learn more about key functionality in Act!.

Knowledgebase

Get your questions answered by searching our extensive library of Act! articles.

Community

Register for our active online community to engage in user and developer forums.

Download Center

Access the latest Act! product downloads, including hot fixes and documentation.

Guides

Read up on the most popular Act! topics with these informative printer-friendly guides.

Demos

Sign up for a live demonstration of Act!, delivered by our experts – including a Q&A session!

Training

Learn more from in-depth training videos* and on-site Act! Premier Trainers.

*Included with Business Care Gold, discounted with Business Care Silver or additional fee applies.

Technical Support and Maintenance Plans

Looking for more customized assistance? Invest in a Business Care support plan for the latest technology, peace of mind, and exceptional value; or contact an experienced Act! Certified Consultant from our extensive network.

* Business Care Gold

  • Premier Plan
  • Unlimited access to expert Act! Technical Support Advisors1
  • Latest feature enhancements2
  • Exclusive savings on training, Act! emarketing and select Marketplace solutions3

* Business Care Silver

  • Essential Plan
  • Contact Act! Technical Support Advisors via chat or our toll-free phone number
  • Latest feature enhancements
  • Exceptional savings on training, Act! emarketing and select Marketplace solutions

* Business Care Bronze

  • Basic Plan
  • Latest feature enhancements
  • Savings on training and Act! emarketing

We also offer low cost 30-day support plans. Call (866) 873-2006 for details and to purchase.

Important Note: Review Act! system requirements at act.com/systreq. You must purchase one license of Act! per user. Scalability varies based on hardware, size, and usage of your database. Visit act.com/marketplace or contact your add-on product provider to determine compatibility for your add-on products. For Act! emarketing: Basic account included (email up to 500 contacts per month). Product Features vary based on services chosen. Visit act.com/act-emarketing for details. For Business Care: Credit card required to activate service. Business Care plans are automatically-renewing and subsequent one-year terms will automatically be billed to the same credit card or drafted from the same bank account on the plan expiration date at the then current rate unless you contact us at least seven (7) calendar days prior. Swiftpage will notify you thirty (30) days in advance of your expiration date. Renewal is not required for continuous access to product fixes for your supported versions.

1 Phone support and live chat are offered 8:30 a.m. to 8:30 p.m. ET Monday through Friday for Business Care Gold and Business Care Silver customers. Act! Support Advisors reserve the right to limit each call to one hour or one incident.

2 Provides access to the latest feature enhancements and platform updates for your Act! software released during your enrollment. Business Care is not required for continuous access to product fixes for supported versions.

3 These products and services are provided by a third-party vendor. Discounts are available for Business Care Gold and Business Care Silver subscribers only. Swiftpage and its affiliates are in no way liable or responsible for any claims made related to products or services provided by third-party vendors. Swiftpage does not guarantee the quality of third-party products or services.

4 Act! Certified Consultants are third-party vendors. Swiftpage and its affiliates are in no way liable or responsible for claims made related to the services provided by third-party vendors.