R.J. Hedges & Associates, a consulting company specializing in healthcare compliance, relies on Project Managers like Pam Furfari to help keep its client pharmacies and facilities in line with Medicare and federal statutes. And Furfari relies on Act! to keep her team connected and up-to-date.
“Since we’re in separate locations, we had the hardest time making sure information was available to all the other staff as soon as possible,” says Furfari. “Now when someone speaks with a client, they can immediately put that information into a database, and instantaneously somebody else can see what that person talked to the client about.”
“It saves us a lot, being able to have that information available, being able to customize it to our own purposes, and being able to format it the way that works best for us. Act! is able to be customized to help all of your different needs.”
The project managers at R.J. Hedges also use Act! to keep their work and client calendars in sync. “Everybody can see everybody else’s activities,” says Furfari. And they take advantage of Act!’s integrations with Outlook and other third-party systems to keep client-related emails and documents connected to their contact database. “We have all our client information available to our staff as soon as it’s entered into the Act! database. Because we do tend to work on the same account at times, it’s extremely nice to see who has already spoken to the client and know what’s going on so there’s no double-work being done."