For over three decades, school districts and libraries across the United States have relied on Recorded Books, LLC to meet their audio book needs. And Recorded Books, LLC relies on Act! to manage and track its customer relationships and opportunities.
“Before we implemented Act!, we weren’t managing our contacts in a global way,” says Dan Morris, Recorded Books, LLC Western Regional Sales Representative. “All of us were managing our own database and there wasn’t a way for us to effectively communicate and market to our customers.” Act! enables Recorded Books, LLC to manage all of their customer information – phone numbers, emails, activity history, and more – within one database and gives them total visibility and control of their sales pipeline so teams can stay connected with new prospects and opportunities in progress.
“Within the Opportunities tab I can track the products that I represent, see where they are in the sales process, and establish a more effective follow-up.”
Recorded Books, LLC also has anytime, anywhere access with Windows® and web options for its remote sales teams to everyone can stay in sync. “We receive information from our home office and sales updates,” says Morris, and sales teams can also communicate their activities for the day from the field, giving them the power to communicate with and manage contacts and prospects throughout the country.
Being able to better manage customer opportunities with Act! has also allowed Morris to establish strong customer relationships and build his business. “Within the Opportunities tab I can track the products that I represent, see where they are in the sales process, and establish a more effective follow-up.”