PDM Steel Service Centers, Inc.

PDM

Challenge

PDM tracked customer details and interactions through hand-written notes and call logs – something they say was “totally ineffective” for a shared view of the customer.

Solution

Act! Premium gives PDM Steel Service Centers, Inc. a centralized database with up-to-date contact information in an easy-to-use, paper-free environment.

Result

Detailed contact information, including birthdays, history and notes allows the sales staff to have more personal conversations with their customers. Information is easily and consistently delivered to every sales person.

Quote

“My experience with Act! has been absolutely incredible. I don’t have to use my own memory at all.”
Customer is a participant in the Swiftpage Customer Reference Program and may be eligible for participation-based incentives.