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Swiftpage Launches Act! v20: Most Innovative Act! Ever

By: Mallory Bowers @actcrm | 10/10/2017

Latest version provides subscribers with interactive dashboards, leading-edge voice integration, and other enhancements that save time and streamline processes that support growth

DENVER, CO — October 10, 2017 Swiftpage, the maker of Act! and a leading provider of software and services that help small and mid-sized businesses grow, today announced the availability of Act! v20 for purchase in English.

Branded the most innovative Act! ever, v20 debuts new interactive, graphical Act! Insight dashboards, the ability to integrate Act! with voice activated technology, a modernized user interface (UI), optimized emarketing workflow, and compatibility with Chrome™ for Mac. The highly anticipated Ask Act!™ voice integration tool with Amazon Alexa will be available on the Amazon Alexa Skills store in the coming weeks[1].

“With this release, our customers have everything they need to build lasting relationships, fuel business growth, and make informed decisions,” said John Oechsle, CEO of Swiftpage. “The next generation features in Act! v20 are a clear demonstration of our commitment to equipping our subscribers with the tools they need to stay competitive.”

Act! Insight Dashboards

Active subscribers will gain rich insights to guide decision-making from interactive, graphical Act! Insight dashboards. The Key Insight dashboard enables users to understand more about marketing efforts, their sales pipeline, business performance, and business health. Users can personalize dashboards and configure the Act! Insight view to display insights relevant to their business or individual role. Users also gain a new Act! Insight view in the Act! Companion mobile app.

Ask Act! with Amazon Alexa

Ask Act! with Amazon Alexa will revolutionize the way Act! Premium subscribers interact with their CRM by allowing them to quickly access contact details, look up customer information, and inquire about what’s on their calendar. Users can retrieve existing data easier than ever before.

“By 2020, Gartner predicts 30 percent of searches will be done using audio-centric technology such as Amazon’s Echo, Dot or Show,” said Lorcan Malone, president and COO of Swiftpage. “Soon, Act! subscribers will be able to interact with their CRM through simple commands to save time, free up their hands and increase productivity.”

Optimized Emarketing Workflow

All Act! users leveraging the power of Act! emarketing can now manage campaigns through an intuitive, optimized workflow within Act!. Users can quickly and easily execute campaigns and track results from five newly designed views – Overview, Options, Create, Send and Track with full-screen Call Lists – all fully integrated within Act!.

Fresh, New Look

Act! v20 boasts a modernized UI with updates consistent across Windows® and Web. Updates include a modern navigation bar, new big button menu design, new Web login screen and contemporary icons.

Compatibility and Usability Improvements

Users can now work with Act! on Chrome for Mac. Find a complete list of what’s new in Act! v20 here.

Social Media and Website Links

About the Act! Portfolio

Act! has been a pioneer and an innovator in the CRM space for over 30 years, acquiring six million users in over 100 countries. The award winning solution helps businesses build lasting relationships, fuel business growth, and make informed decisions. Because every business runs differently, users have the freedom to tailor an Act! experience to fit their needs for an adaptable, everywhere, connected workspace.

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©2017 Swiftpage ACT! LLC. All rights reserved.  Swiftpage, Act!, and the Swiftpage product and service names mentioned herein are registered trademarks or trademarks of Swiftpage ACT! LLC, or its affiliated entities.  All other trademarks are property of their respective owners.

Press Contacts — North America
Mallory Bowers


(720) 490-4332



Dave Feistel


(949) 502-6200 x 224


[1]Works with Amazon Echo, Echo Dot, and Echo Show. General availability pending Amazon skill certification.