Act! Support Plans & Pricing

Rest-assured, Act! has you covered with a variety of customer support options available to active Act! subscribers.

    • Standard

      Get the help you need, when you need it with expert technical support. 




      Included with Act! Growth Suite Professional and Act! CRM.
    • Premier

      Save time and get answers on your schedule with flexible phone support options!




      Included with Act! Growth Suite Premier!
    • VIP service!

      Ultimate

      Experience VIP service with most experienced advisors and more valuable benefits!




      Included with Act! Growth Suite Ultimate!

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Support features & benefits Standard Support Premier Support Ultimate Support
8 x 5 weekday phone support
Online support tickets
Web chat
Support mobile app  
Self-service Getting Started resources
Knowledgebase
Act! Community
Video training
Getting started concierge call
Extended Weekday phone support (8am to 6pm, UK local time)
Saturday phone support (12 pm to 6pm, UK local time)
Priority queuing
Appointment setting
Voicemail call back
Ultimate support advisor
Dedicated web chat
Free password reset
Guaranteed response times