We all know that being a hairdresser involves technical expertise, creative flair, identifying trends and advising clients, among other skills, but it is also a matter of nurturing business relationships. Recording the details of these relationships is vital to maintaining them, from when a client’s last appointment was and the nature of their treatment to what proportions of dye were used. “For years, I recorded these details by hand, either on paper or in books, until I decided to computerise my business”, the owner, Réal explains. “I chose Act! because of its flexible features, the fact that it was available in French and is easy to use, which remains true with the current version."