By: Act! Blog @actstory | 7/22/2019
If you are looking to implement a customer loyalty scheme, you’re in good company. Businesses of all kinds use them; from independent cafes to global airlines. In this article, we’ve broken the process of building customer loyalty programs into three steps: choosing a type of program, choosing a reward, and measuring the effectiveness of your program.
By: Act! Blog @actstory | 6/28/2019
Since customer acquisition is imperative to your business, learning how to create a customer acquisition funnel template could be key to lasting success…
By: Act! Blog @actstory | 4/25/2019
Effective customer journey map examples can be a valuable tool for your business when you need to improve customer retention and acquisition.
By: Act! Blog @actstory | 4/24/2019
Learning how to create a customer journey map is a powerful way of optimising customer experiences, leading to ongoing brand success and business growth.
By: Act! Blog @actstory | 4/05/2019
What is a customer acquisition strategy, why do you need it and how do you create one? Here are the answers to these questions and more.
By: Act! Blog @actstory | 3/25/2019
Customer retention is critical to the long-term health of your business. Not sure where to start? Here are 5 simple customer retention strategy examples.
By: Drew Wilkinson, Digital Success Manager, Swiftpage @actstory | 1/17/2019
Today’s customers are more informed and socially engaged. They expect not only good customer service but excellent customer experiences. Here we discuss how CRM helps your business improve customer experiences while growing your business.
By: Andrew Wilkinson, Senior Manager, Business Systems at Swiftpage @actstory | 11/20/2018
Considering a chatbot for your business? These interactive software products streamline processes while saving you time and money. They allow Sales and Service personnel to focus on higher value interactions. Read here to learn the benefits of these bots, their uses and how to start using them.
By: Act! Blog @actstory | 5/24/2018
The importance of customer service is paramount in the modern age. In this article, we shed light on how an improvement in the support department of a business can go a long way in ensuring better revenue streams. Some of the finest tips to provide a better customer experience are also shared.
By: Act! Blog @actstory | 11/23/2017
In May 2018, a new EU bill named the General Data Protection Regulation (GDPR) will take effect. It will have broad-sweeping implications for businesses worldwide. Here you’ll find everything you need to know about what GDPR is, and how to cope with it in 5 practical steps.
By: Act! Blog @actstory | 9/27/2017
The European Union is set to enforce the General Data Protection Regulation (GDPR) on May 25, 2018. To help you get familiarised with this landmark legislation for digital privacy, and its implications for businesses across the globe, we’ve gathered all the relevant information in one place.
By: Act! Blog @actstory | 5/26/2017
Social CRM: What is it? And how can businesses use it to raise their customer support game? We bare it all in this article. Our discussion includes various Social CRM strategies, as well as popular Social CRM platforms, that can help you separate yourself from the rest of the pack.
"I know that if we didn’t have Act!, we wouldn’t come close to achieving the 5,000 new memberships we sign up every year." - Reebok
Read full testimonial
Go back to all articles
Best Practices for Small Businesses