Customer Experience

 

 

Featured Articles

If you are looking to implement a customer loyalty scheme, you’re in good company. Businesses of all kinds use them; from independent cafes to global airlines. In this article, we’ve broken the process of building customer loyalty programs into three steps: choosing a type of program, choosing a reward, and measuring the effectiveness of your program.

Read more

Since customer acquisition is imperative to your business, learning how to create a customer acquisition funnel template could be key to lasting success…

Read more

Effective customer journey map examples can be a valuable tool for your business when you need to improve customer retention and acquisition.

Read more

Learning how to create a customer journey map is a powerful way of optimising customer experiences, leading to ongoing brand success and business growth.

Read more

What is a customer acquisition strategy, why do you need it and how do you create one? Here are the answers to these questions and more.

Read more

Customer retention is critical to the long-term health of your business. Not sure where to start? Here are 5 simple customer retention strategy examples.

Read more
How to improve Customer Experience with CRM

Today’s customers are more informed and socially engaged. They expect not only good customer service but excellent customer experiences. Here we discuss how CRM helps your business improve customer experiences while growing your business.

Read more
Should you use chatbots for your small business?

Considering a chatbot for your business? These interactive software products streamline processes while saving you time and money. They allow Sales and Service personnel to focus on higher value interactions. Read here to learn the benefits of these bots, their uses and how to start using them.

Read more

The importance of customer service is paramount in the modern age. In this article, we shed light on how an improvement in the support department of a business can go a long way in ensuring better revenue streams. Some of the finest tips to provide a better customer experience are also shared.

Read more

In May 2018, a new EU bill named the General Data Protection Regulation (GDPR) will take effect. It will have broad-sweeping implications for businesses worldwide. Here you’ll find everything you need to know about what GDPR is, and how to cope with it in 5 practical steps.

Read more

The European Union is set to enforce the General Data Protection Regulation (GDPR) on May 25, 2018. To help you get familiarised with this landmark legislation for digital privacy, and its implications for businesses across the globe, we’ve gathered all the relevant information in one place.

Read more

Social CRM: What is it? And how can businesses use it to raise their customer support game? We bare it all in this article. Our discussion includes various Social CRM strategies, as well as popular Social CRM platforms, that can help you separate yourself from the rest of the pack.

Read more

FREE Exclusive Whitepaper

Email Marketing

Best Practices for Small Businesses