{"id":86386,"date":"2024-04-29T07:25:18","date_gmt":"2024-04-29T14:25:18","guid":{"rendered":"https:\/\/test-act-main.pantheonsite.io\/how-to-build-and-manage-a-team-effectively-the-small-business-owners-handbook\/"},"modified":"2024-04-29T07:39:55","modified_gmt":"2024-04-29T14:39:55","slug":"how-to-build-and-manage-a-team-effectively-the-small-business-owners-handbook","status":"publish","type":"post","link":"https:\/\/www.act.com\/en-gb\/blog\/how-to-build-and-manage-a-team-effectively-the-small-business-owners-handbook\/","title":{"rendered":"How to build and manage a team effectively: The small business owner\u2019s handbook"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-86317 size-full\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/ACT-Building-and-managing-effective-teams-01.png\" alt=\"an illustration of 3 people bulidng a large jenga tower\" width=\"640\" height=\"425\" srcset=\"https:\/\/www.act.com\/wp-content\/uploads\/ACT-Building-and-managing-effective-teams-01.png 640w, https:\/\/www.act.com\/wp-content\/uploads\/ACT-Building-and-managing-effective-teams-01-300x199.png 300w, https:\/\/www.act.com\/wp-content\/uploads\/ACT-Building-and-managing-effective-teams-01-413x274.png 413w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s the secret to building a successful small business? Of course, there\u2019s no universally acceptable answer to that question. But, ask any SMB owner, and they\u2019ll tell you how their <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> are their most valuable assets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Case in point: Employees who are energised and excited about their work are <\/span><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2023-10-24-rhr-gartner-hr-research-finds-only-31-percent-of-employees-report-they-are-engaged\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">31 percent more likely<\/span><\/a><span style=\"font-weight: 400;\"> to go above and beyond. Figures like these emphasise the importance of building <\/span><span style=\"font-weight: 400;\">effective teams<\/span><span style=\"font-weight: 400;\"> and managing them the right way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we\u2019ll take a closer look at what it means to build and manage a <\/span><span style=\"font-weight: 400;\">great team<\/span><span style=\"font-weight: 400;\"> so you can establish a strong foundation for your organisation.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-86397\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/CO-1-5-3.png\" alt=\"a callout that says, &quot;Did you know? Employees who are energised and excited about their work are 31% more likely to go above and beyond.&quot;\" width=\"1024\" height=\"256\" srcset=\"https:\/\/www.act.com\/wp-content\/uploads\/\/CO-1-5-3.png 1024w, https:\/\/www.act.com\/wp-content\/uploads\/\/CO-1-5-3-300x75.png 300w, https:\/\/www.act.com\/wp-content\/uploads\/\/CO-1-5-3-768x192.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">What does a successful team look like?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Simply put, a <\/span><a href=\"https:\/\/www.act.com\/en-gb\/high-performing-teams-3\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">successful team<\/span><\/a><span style=\"font-weight: 400;\"> is one where <\/span><span style=\"font-weight: 400;\">individual team members<\/span><span style=\"font-weight: 400;\"> deliver high-quality work on time. And they do it without feeling burdened or burnt out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regardless of the industry or scale of an organisation, an <\/span><span style=\"font-weight: 400;\">effective team<\/span><span style=\"font-weight: 400;\"> will exhibit the following characteristics:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Shared values: <\/b><span style=\"font-weight: 400;\">The <\/span><span style=\"font-weight: 400;\">entire team<\/span><span style=\"font-weight: 400;\"> is aligned toward predefined values, objectives, and expectations. All members work in harmony for the <\/span><span style=\"font-weight: 400;\">team\u2019s success<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Open communication<\/b><b>:<\/b> <span style=\"font-weight: 400;\">Team members<\/span><span style=\"font-weight: 400;\"> are always on the same page, irrespective of whether they\u2019re working on-site or in a <\/span><a href=\"https:\/\/www.act.com\/en-gb\/is-the-hybrid-work-model-the-future-of-remote-work\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">hybrid setting<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>High sense of ownership:<\/b><span style=\"font-weight: 400;\"> Every <\/span><span style=\"font-weight: 400;\">team member<\/span><span style=\"font-weight: 400;\"> is willing to go above and beyond what\u2019s expected to achieve <\/span><span style=\"font-weight: 400;\">common goals<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Willingness to face challenges:<\/b> <span style=\"font-weight: 400;\">Team members<\/span><span style=\"font-weight: 400;\"> treat every challenge as a new learning opportunity and use <\/span><span style=\"font-weight: 400;\">problem-solving<\/span><span style=\"font-weight: 400;\"> tactics to overcome it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Delegation of tasks:<\/b><span style=\"font-weight: 400;\"> The leader identifies <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> with the right <\/span><span style=\"font-weight: 400;\">skill sets<\/span><span style=\"font-weight: 400;\"> and assigns suitable tasks to them.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Trust and respect:<\/b><span style=\"font-weight: 400;\"> Each person in the team feels confident about sharing their ideas and opinions without the fear of being criticised, ridiculed, or manipulated.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">How to build effective teams: A few valuable tips<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-86389\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/Social-Post-4.png\" alt=\"An infographic that says, Effective leaders: 1. Set clear goals 2. Prioritise diversity 3. Don't micromanage 4. Facilitate communication 5. Provide development 6. Provide direction \" width=\"650\" height=\"341\" srcset=\"https:\/\/www.act.com\/wp-content\/uploads\/\/Social-Post-4.png 1200w, https:\/\/www.act.com\/wp-content\/uploads\/\/Social-Post-4-300x158.png 300w, https:\/\/www.act.com\/wp-content\/uploads\/\/Social-Post-4-1024x538.png 1024w, https:\/\/www.act.com\/wp-content\/uploads\/\/Social-Post-4-768x403.png 768w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Building <\/span><span style=\"font-weight: 400;\">effective teams<\/span><span style=\"font-weight: 400;\"> and managing them properly improves <\/span><span style=\"font-weight: 400;\">employee engagement<\/span><span style=\"font-weight: 400;\">. That, in turn, motivates <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> to do their <\/span><span style=\"font-weight: 400;\">best work<\/span><span style=\"font-weight: 400;\"> and even helps increase <\/span><span style=\"font-weight: 400;\">retention<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But here\u2019s the thing\u2014smaller businesses may lack the resources available to larger organisations. For instance, you might not have funds to take employees out on fun <\/span><span style=\"font-weight: 400;\">team-building activities<\/span><span style=\"font-weight: 400;\"> or offer monetary incentives every quarter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So how do you build and manage a team effectively with limited resources? Follow these steps to get started.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Set clear goals and expectations<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-86366\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/ACT-Building-and-managing-effective-teams-02.png\" alt=\"an illustration of two people holding an orange arrow that says,&quot;goals&quot;\" width=\"640\" height=\"425\" srcset=\"https:\/\/www.act.com\/wp-content\/uploads\/\/ACT-Building-and-managing-effective-teams-02.png 640w, https:\/\/www.act.com\/wp-content\/uploads\/\/ACT-Building-and-managing-effective-teams-02-300x199.png 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Establishing goals at the outset provides <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> with a sense of purpose. It also helps them prioritise the right tasks to accomplish their <\/span><span style=\"font-weight: 400;\">milestones<\/span><span style=\"font-weight: 400;\">. Plus, they\u2019re in a better position to align their work with overarching business goals. It\u2019s particularly crucial when you\u2019re working with a <\/span><span style=\"font-weight: 400;\">remote team<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider using a goal-setting framework like SMART (Specific, <\/span><span style=\"font-weight: 400;\">Measurable<\/span><span style=\"font-weight: 400;\">, Achievable, Realistic, Time-Bound) to define clear goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While you\u2019re at it, define your expectations by setting <\/span><span style=\"font-weight: 400;\">ground rules<\/span><span style=\"font-weight: 400;\">, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How quickly should <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> respond to emails and <\/span><span style=\"font-weight: 400;\">messages<\/span><span style=\"font-weight: 400;\">?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is it okay for them to hold off replying to emails after work hours?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are there any expressions or phrases they must avoid in conversations?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What factors will you consider when evaluating their performance?<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">2. Prioritise diversity<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Team members<\/span><span style=\"font-weight: 400;\"> from different backgrounds and lifestyles with varied <\/span><span style=\"font-weight: 400;\">skill sets<\/span><span style=\"font-weight: 400;\"> bring new ideas and perspectives to the table. This fosters innovation, boosts <\/span><span style=\"font-weight: 400;\">teamwork<\/span><span style=\"font-weight: 400;\">, speeds up <\/span><span style=\"font-weight: 400;\">problem-solving<\/span><span style=\"font-weight: 400;\">, and pinpoints workplace biases that kill productivity. It can also help identify and tap into new growth opportunities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s only natural that <\/span><a href=\"https:\/\/www.pewresearch.org\/social-trends\/2023\/05\/17\/diversity-equity-and-inclusion-in-the-workplace\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">56 percent of employed adults<\/span><\/a><span style=\"font-weight: 400;\"> in the US believe that focusing on diversity is a good thing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-86324\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/How-to-build-and-manage-a-team-effectively-Callouts.png\" alt=\"a callout that says, &quot;56 percent of employed adults in the US believe that focusing on diversity is a good thing.&quot;\" width=\"1024\" height=\"256\" srcset=\"https:\/\/www.act.com\/wp-content\/uploads\/\/How-to-build-and-manage-a-team-effectively-Callouts.png 1024w, https:\/\/www.act.com\/wp-content\/uploads\/\/How-to-build-and-manage-a-team-effectively-Callouts-300x75.png 300w, https:\/\/www.act.com\/wp-content\/uploads\/\/How-to-build-and-manage-a-team-effectively-Callouts-768x192.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">So, if you\u2019re looking to build an effective <\/span><span style=\"font-weight: 400;\">cohesive<\/span><span style=\"font-weight: 400;\"> team, make it a point to onboard a diverse array of <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Don\u2019t micromanage<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> don\u2019t need you to stand over their shoulders and monitor their work. That kind of <\/span><span style=\"font-weight: 400;\">team management<\/span><span style=\"font-weight: 400;\"> is distracting and gets in the way of their <\/span><span style=\"font-weight: 400;\">best work<\/span><span style=\"font-weight: 400;\">. Also, it sends the <\/span><span style=\"font-weight: 400;\">message<\/span><span style=\"font-weight: 400;\"> that you don\u2019t trust them and goes against your idea of <\/span><span style=\"font-weight: 400;\">team building<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead, break down <\/span><span style=\"font-weight: 400;\">team goals<\/span><span style=\"font-weight: 400;\"> into smaller tasks and assign each task to a <\/span><span style=\"font-weight: 400;\">team member<\/span><span style=\"font-weight: 400;\"> with relevant skills. Alternatively, it\u2019s a good idea to identify <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> with <\/span><span style=\"font-weight: 400;\">complementary skill sets<\/span><span style=\"font-weight: 400;\"> and assign suitable tasks to them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Conduct group <\/span><span style=\"font-weight: 400;\">team meetings<\/span><span style=\"font-weight: 400;\"> or one-on-one sessions at regular intervals to track progress. Ask about the challenges they\u2019re facing on the job and what will help them accomplish their goals more efficiently. This is also a good time to share feedback on their performance and offer advice on how they can improve.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Facilitate healthy communication and collaboration<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s one thing to ask <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> to keep each other in the loop. But how can you ensure they actually do that? The key is to create open channels of communication and collaboration with the right tools, regardless of whether your team meets in the office every day or works remotely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, you can provide them with cloud storage solutions to simplify file-sharing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, customer relationship management (CRM) systems<\/span><span style=\"font-weight: 400;\">\u00a0can come in handy for customer-facing teams. For example, sales <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> can use a CRM to monitor a lead\u2019s status and even assign follow-up reminders to their coworkers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides providing the right tools, encourage <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> to listen to each other and engage in healthy debates. The idea is to offer constructive feedback to coworkers instead of dismissing their ideas outright.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Provide opportunities for development<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your team will typically include a handful of top performers and underperformers. However, the majority of your <\/span><span style=\"font-weight: 400;\">team members<\/span><span style=\"font-weight: 400;\"> will fall into the bracket of <\/span><span style=\"font-weight: 400;\">middle performers<\/span><span style=\"font-weight: 400;\">. These are the people who need the right push to do their jobs better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a leader, it\u2019s up to you to identify middle or average performers and provide them with suitable learning opportunities to elevate them to the high-performers category. It\u2019ll make them feel seen and motivate them to give their best. Equipped with an advanced <\/span><span style=\"font-weight: 400;\">skill set<\/span><span style=\"font-weight: 400;\">, they\u2019ll be in a better position to deliver on your expectations.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Build your leadership skills<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re a business owner or in a <\/span><span style=\"font-weight: 400;\">leadership role<\/span><span style=\"font-weight: 400;\">, you set the bar for other members. So, you must imbibe the qualities you want to inculcate in others.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start by developing <\/span><span style=\"font-weight: 400;\">strong leadership skills<\/span><span style=\"font-weight: 400;\">, including active listening, clear communication, and empathy. Also, seek feedback from your team to understand what you can do better. When you demonstrate vulnerability, you earn the respect of your team, which, in turn, inspires them to do their <\/span><span style=\"font-weight: 400;\">best work<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Improve your team\u2019s communication with Act!<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-86359\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/ACT-Building-and-managing-effective-teams-03.png\" alt=\"an illustration of 3 people talking to each other with quotation bubbles all around them\" width=\"640\" height=\"425\" srcset=\"https:\/\/www.act.com\/wp-content\/uploads\/\/ACT-Building-and-managing-effective-teams-03.png 640w, https:\/\/www.act.com\/wp-content\/uploads\/\/ACT-Building-and-managing-effective-teams-03-300x199.png 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A <\/span><span style=\"font-weight: 400;\">strong team<\/span><span style=\"font-weight: 400;\"> thrives on <\/span><span style=\"font-weight: 400;\">open communication<\/span><span style=\"font-weight: 400;\">, respect, and trust. The key is to ensure all members have a unified view of the team\u2019s objectives and values. It\u2019s also crucial to provide them with open channels for connecting and sharing their ideas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Act!, customer-facing teams can access information about potential, existing, and new clients. <\/span><span style=\"font-weight: 400;\">Team leaders<\/span><span style=\"font-weight: 400;\"> can monitor the performance of different sales reps and provide them with suitable feedback. <\/span><a href=\"https:\/\/www.act.com\/en-gb\/trial\/act\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Sign up for a free trial<\/span><\/a><span style=\"font-weight: 400;\"> to see how Act! can help you build an <\/span><span style=\"font-weight: 400;\">effective team<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a href=\"https:\/\/www.act.com\/en-gb\/trial\/act\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-86373\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/EN-7.png\" alt=\"Fre trial CTA that says, Try Act! for free for 14 days and see how easy it is to keep your team connected and productive! \" width=\"650\" height=\"341\" srcset=\"https:\/\/www.act.com\/wp-content\/uploads\/\/EN-7.png 500w, https:\/\/www.act.com\/wp-content\/uploads\/\/EN-7-300x157.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What\u2019s the secret to building a successful small business? Of course, there\u2019s no universally acceptable answer to that question. But, ask any SMB owner, and they\u2019ll tell you how their team members are their most valuable assets. Case in point: Employees who are energised and excited about their work are 31 percent more likely to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":86320,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[183],"tags":[],"class_list":["post-86386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-small-business-success"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your Guide to Building and Managing Effective Teams<\/title>\n<meta name=\"description\" content=\"Productive and engaged teams are the key to superior performance and growth. Learn how to build and manage a team effectively for your SMB.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.act.com\/en-gb\/blog\/how-to-build-and-manage-a-team-effectively-the-small-business-owners-handbook\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Your Guide to Building and Managing Effective Teams\" \/>\n<meta property=\"og:description\" content=\"Productive and engaged teams are the key to superior performance and growth. 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