{"id":39566,"date":"2021-09-10T04:45:22","date_gmt":"2021-09-10T04:45:22","guid":{"rendered":"https:\/\/act.com\/resources\/troubleshooting\/"},"modified":"2025-09-19T07:02:01","modified_gmt":"2025-09-19T14:02:01","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/www.act.com\/en-gb\/resources\/troubleshooting\/","title":{"rendered":"troubleshooting"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"actcrm-page-banner-container standard \" style=\"background-image: url(https:\/\/www.act.com\/wp-content\/themes\/act-crm\/assets\/images\/actcrm-hero-banner.jpg);\">\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"page-banner-row\">\n\n\t\t\t\t\t\t<div class=\"page-banner-text\">\n\t\t\t\t<h1>Troubleshooting<\/h1>\n<p>Below are some common troubleshooting articles. Don\u2019t see what you\u2019re looking for in this list? Search our <a href=\"https:\/\/help.act.com\/\" style=\"color: #00D0E4;\">Knowledgebase<\/a> for a specific error message you\u2019re receiving or symptom you\u2019re experiencing.<\/p>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1745392649254{padding-top: 15px !important;padding-bottom: 15px !important;}&#8221; el_class=&#8221;container-sm&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/help.act.com\/s\/article\/Act-Registration-Help-prem\/\">I am having trouble registering<\/a><\/li>\n<li><a href=\"https:\/\/help.act.com\/s\/article\/Choosing-Options-for-Recording-Email-History-in-Act-When-Using-Outlook-prem\/\">My Outlook history is not recording<\/a><\/li>\n<li><a href=\"https:\/\/help.act.com\/s\/article\/How-to-share-and-open-an-Act-database-over-a-network-prem\/\">I\u2019m having trouble accessing a shared database<\/a><\/li>\n<li><a href=\"https:\/\/help.act.com\/s\/article\/Error-Object-Reference-not-set-to-an-Instance-of-an-object-when-attempting-to-perform-various-actions-in-Act-prem\/\">I\u2019m receiving an Object Reference error when trying to use Act!<\/a><\/li>\n<li><a href=\"https:\/\/help.act.com\/s\/article\/How-do-I-set-my-Offline-Client-to-synchronize-automatically-to-Act-Premium-Cloud-prem\/\">I\u2019m having trouble synchronizing my Offline client to Act! Premium Cloud<\/a><\/li>\n<li><a href=\"https:\/\/help.act.com\/s\/article\/How-do-I-synchronize-my-remote-database-prem\/\">I\u2019m having trouble synchronizing my remote database with my own main database server<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1745392649254{padding-top: 15px !important;padding-bottom: 15px !important;}&#8221; el_class=&#8221;container-sm&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;] I am having trouble registering My Outlook history is not recording I\u2019m having trouble accessing a shared database I\u2019m receiving an Object Reference error when trying to use Act! I\u2019m having trouble synchronizing my Offline client to Act! Premium Cloud I\u2019m having trouble synchronizing my remote [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":35404,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-39566","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Act! Resources | Troubleshooting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.act.com\/en-gb\/resources\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Act! Resources | Troubleshooting\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1745392649254{padding-top: 15px !important;padding-bottom: 15px !important;}&#8221; el_class=&#8221;container-sm&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;] I am having trouble registering My Outlook history is not recording I\u2019m having trouble accessing a shared database I\u2019m receiving an Object Reference error when trying to use Act! I\u2019m having trouble synchronizing my Offline client to Act! 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