{"id":39560,"date":"2021-12-02T06:45:25","date_gmt":"2021-12-02T06:45:25","guid":{"rendered":"https:\/\/act.com\/?page_id=39560"},"modified":"2025-09-19T03:21:33","modified_gmt":"2025-09-19T10:21:33","slug":"premium","status":"publish","type":"page","link":"https:\/\/www.act.com\/en-gb\/products\/system\/v16\/premium\/","title":{"rendered":"Premium"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"actcrm-page-banner-container standard \" style=\"background-image: url(https:\/\/www.act.com\/wp-content\/themes\/act-crm\/assets\/images\/actcrm-hero-banner.jpg);\">\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"page-banner-row\">\n\n\t\t\t\t\t\t<div class=\"page-banner-text\">\n\t\t\t\t<h1>Act! Premium v16 System Requirements<\/h1>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1744896098022{margin-bottom: 0px !important;}&#8221;]All minimum system requirements are based on a single-user environment (one computer accessing a local database). In a shared environment, Act! Pro is designed to work with up to 10 users and Act! Premium is designed to work with more than 10 users. Recommended server system requirements are for environments of more than one user. Customer registration and activation are required and you must purchase one license of Act! per user. Your system must meet the minimum requirements to be eligible for technical support.<\/p>\n<ul>\n<li><a href=\"\/en-gb\/products\/system\/v16\/premium\/#windows\">Act! Premium v16 (access via Windows\u00ae)<\/a><\/li>\n<li><a href=\"\/en-gb\/products\/system\/v16\/premium\/#web\">Act! Premium v16 (access via web or mobile)<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_id=&#8221;windows&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1744896119435{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2>Act! Premium v16 (access via Windows\u00ae)<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744880408833{padding-top: 50px !important;padding-bottom: 15px !important;background-color: #EDEFFF !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<strong>System Requirements<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<\/p>\n<ul>\n<li>2 GB available hard disk space (4 GB if product is downloaded)<\/li>\n<li>DVD drive<\/li>\n<li>SVGA (1024&#215;768) or higher resolution monitor<\/li>\n<li>Internet connection<\/li>\n<li>1 GB system memory<\/li>\n<li>1.8 GHz processor<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744880415021{padding-top: 50px !important;padding-bottom: 15px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Works With<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<\/p>\n<ul>\n<li>Microsoft\u00ae Office 2003, 2007, 2010, and 2013 (32-bit version only) (Latest Service Packs Recommended)<\/li>\n<li>Lotus Notes\u00ae 8.0 and 8.5<\/li>\n<li>Internet Mail SMTP\/POP3<\/li>\n<li>Microsoft Internet Explorer\u00ae 7.0, 8.0<sup>1<\/sup>, 9.0<sup>1<\/sup>, 10.0<sup>1<\/sup><\/li>\n<li>Adobe\u00ae Reader\u00ae 6.0, 7.0 and 10.x<\/li>\n<li>Citrix\u00ae software using Citrix XenApp\u00ae 5.0 and 6.0<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744880408833{padding-top: 50px !important;padding-bottom: 15px !important;background-color: #EDEFFF !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<strong>Supported Operating Systems<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<\/p>\n<ul>\n<li>Windows\u00ae XP SP3<sup>2<\/sup>(32-bit only)<\/li>\n<li>Windows Server\u00ae 2003 SP2 (32-bit and 64-bit)<\/li>\n<li>Windows Vista\u00ae<sup>3<\/sup> SP2 (32-bit and 64-bit)<\/li>\n<li>Windows Server 2008<sup>4<\/sup> SP2 (32-bit and 64-bit)<\/li>\n<li>Windows Server 2008<sup>4<\/sup> R2 (64-bit)<\/li>\n<li>Windows Server 2011 SBS (64-bit)<\/li>\n<li>Windows Server 2012 (64-bit)<\/li>\n<li>Windows 7 SP1 (32-bit and 64-bit)<\/li>\n<li>Windows 8 (32-bit and 64-bit)<\/li>\n<li>Windows 8 Pro (32-bit and 64-bit)<\/li>\n<li>Windows 8 Enterprise (32-bit and 64-bit)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744880415021{padding-top: 50px !important;padding-bottom: 15px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Database Server:<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]Act! Premium uses SQL Server\u00ae 2008 R2 SP1 or your existing installation of SQL Server 2008 R2. Act! has also been certified against existing installations of SQL Server 2012. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific requirements for that edition.\u00a0<a href=\"https:\/\/learn.microsoft.com\/en-us\/previous-versions\/sql\/sql-server-2008-r2\/ms143506(v=sql.105)?redirectedfrom=MSDN\" target=\"_blank\" rel=\"noopener\">http:\/\/msdn.microsoft.com\/en-us\/library\/ms143506(v=sql.105).aspx<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_id=&#8221;web&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1744896917214{margin-bottom: 0px !important;}&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<\/p>\n<h2>Act! Premium v16 (access via web or mobile)5<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1741608620578{padding-top: 50px !important;padding-bottom: 15px !important;background-color: #EDEFFF !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<strong>Server System Requirements<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<\/p>\n<ul>\n<li>Network Interface Card<\/li>\n<li>2 GB available hard disk space (4 GB if product is downloaded)<\/li>\n<li>DVD drive<\/li>\n<li>SVGA (1024&#215;768) or higher resolution monitor<\/li>\n<li>Internet connection<\/li>\n<li>1 GB system memory<\/li>\n<li>1.8 GHz processor<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1741608537917{padding-top: 50px !important;padding-bottom: 15px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<strong>Supported Operating Systems<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<\/p>\n<ul>\n<li>Windows Server\u00ae 2003 SP2 (32-bit and 64-bit)<\/li>\n<li>Windows Vista\u00ae<sup>3<\/sup> SP2 Business and Ultimate (32-bit and 64-bit)<\/li>\n<li>Windows Server 2008<sup>4<\/sup> SP2 (32-bit and 64-bit)<\/li>\n<li>Windows Server 2008<sup>4<\/sup> R2 (64-bit)<\/li>\n<li>Windows Server 2011 SBS (64-bit)<\/li>\n<li>Windows Server 2012 (64-bit)<\/li>\n<li>Windows 7 SP1 Professional, Enterprise, and Ultimate (32-bit and 64-bit)<\/li>\n<li>Windows 8 Pro (32-bit and 64-bit)<\/li>\n<li>Windows 8 Enterprise (32-bit and 64-bit)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1741608620578{padding-top: 50px !important;padding-bottom: 15px !important;background-color: #EDEFFF !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Database Server<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]Act! Premium uses SQL Server\u00ae 2008 R2 SP1 or your existing installation of SQL Server 2008 R2. Act! has also been certified against existing installations of SQL Server 2012. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific requirements for that edition.\u00a0<a href=\"https:\/\/learn.microsoft.com\/en-us\/previous-versions\/sql\/sql-server-2008-r2\/ms143506(v=sql.105)?redirectedfrom=MSDN\" target=\"_blank\" rel=\"noopener\">http:\/\/msdn.microsoft.com\/en-us\/library\/ms143506(v=sql.105).aspx<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744880678922{padding-top: 50px !important;padding-bottom: 15px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Supported Browsers<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;actcrm-sup-tag&#8221;]<\/p>\n<ul>\n<li>Internet Explorer\u00ae 8.01, 9.01, 10.01 and 11.01<\/li>\n<li>Firefox\u00ae 3.6<\/li>\n<li>Chrome\u2122 Browser \u2013 Due to recent changes in the Chrome browser, support for Chrome currently requires a workaround.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1741608620578{padding-top: 50px !important;padding-bottom: 15px !important;background-color: #EDEFFF !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Supported Office Integrations<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Microsoft\u00ae Outlook\u00ae 2007, 2010, and 2013 (32-bit version only) (Latest Service Packs Recommended)<\/li>\n<li>Microsoft Word 2007, 2010, and 2013 (required for integration features only) (Latest Service Packs Recommended)<\/li>\n<li>.NET 4.0 (required for integration features only)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744880678922{padding-top: 50px !important;padding-bottom: 15px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Mobile Client System Requirements<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Safari\u00ae for iPad\u00ae iOS4, iOS5, and iOS6<\/li>\n<li>Safari for iPhone\u00ae iOS4, iOS5, and iOS6<\/li>\n<li>Android\u2122 Device Browsers 2.2, 2.3, 3.0, 4.0<\/li>\n<li>Internet Access<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744896736135{padding-top: 50px !important;padding-bottom: 15px !important;background-color: #EDEFFF !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>SQL Server Edition Recommendations<\/h2>\n<p>SQL Express limits CPU cores\/sockets, memory used by SQL and the size of your data file to 10GB. For this reason, we recommend SQL Standard for any deployment over 20 users or 2GB in size. Individual performance may vary based on actual database size, hardware variations, and product usage.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744896965590{padding-top: 50px !important;padding-bottom: 15px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1739982116612{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>On 64-bit versions of Windows, Internet Explorer (32-bit) is recommended.<\/li>\n<li>Windows XP Professional limits the number of concurrent network connections to 10 (Home Edition limits concurrent connections to 5).<\/li>\n<li>Windows Vista limits the number of concurrent network connections to 10 (Home Basic and Home Premium Editions limit concurrent connections to 5).<\/li>\n<li>\u201cCore Server Installation\u201d of Windows Server 2008 is not supported.<\/li>\n<li>IIS needs to be enabled.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1744896098022{margin-bottom: 0px !important;}&#8221;]All minimum system requirements are based on a single-user environment (one computer accessing a local database). In a shared environment, Act! Pro is designed to work with up to 10 users and Act! Premium is designed to work with more than 10 users. Recommended server system requirements are for environments of [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":39552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-39560","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>System Requirements for Act! Premium v16<\/title>\n<meta name=\"description\" content=\"View the minimum system requirements and recommended server system requirements for Act! 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