{"id":36633,"date":"2021-08-05T12:17:06","date_gmt":"2021-08-05T12:17:06","guid":{"rendered":"http:\/\/act.com\/crm-systems-and-gdpr-compliance\/"},"modified":"2026-06-16T02:18:26","modified_gmt":"2026-06-16T09:18:26","slug":"crm-systems-and-gdpr-compliance","status":"publish","type":"page","link":"https:\/\/www.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/","title":{"rendered":"CRM systems and GDPR compliance"},"content":{"rendered":"

[vc_row][vc_column]

\n\t
\n\t\t\n\t\t\n\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t

CRM systems and GDPR compliance<\/h1>\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column][vc_row_inner css=”.vc_custom_1741350336063{padding-top: 50px !important;padding-bottom: 15px !important;}” el_class=”container-sm”][vc_column_inner][vc_column_text css=””]<\/p>\n

Is my CRM system compliant with GDPR?<\/strong><\/h4>\n

Now that GDPR is here, many businesses turn to their software vendor and ask if their product is GDPR compliant. Any responsible vendor is likely to answer that GDPR compliance is more about internal processes than it is about systems. So it is important that companies first start by reviewing their business processes and policies, which will then inform the system requirements needed to become GDPR compliant.<\/p>\n

How can CRM systems help with GDPR compliance?<\/strong><\/h4>\n

Once the processes needed to achieve and maintain compliance have been defined, a CRM system is an extremely valuable tool to support your data protection efforts. Most CRM systems have a number of features that allow you to set up processes in line with GDPR. Here are some examples relating to key areas of GDPR:<\/p>\n