{"id":120852,"date":"2025-07-30T03:38:02","date_gmt":"2025-07-30T10:38:02","guid":{"rendered":"https:\/\/www.act.com\/?page_id=120852"},"modified":"2026-06-04T03:48:21","modified_gmt":"2026-06-04T10:48:21","slug":"risks","status":"publish","type":"page","link":"https:\/\/www.act.com\/en-gb\/risks\/","title":{"rendered":"Important Notice for Unsupported Versions of Act!"},"content":{"rendered":"

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Important Notice for Act! Users on Unsupported Versions<\/h1>\n\n

Act! v25 and all earlier versions are no longer supported. If you're still using one of these versions, please review the information below to understand the risks and determine whether you need to take action to maintain system stability and data security.<\/p>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row el_class=”button-list”][vc_column css=”.vc_custom_1780570097957{padding-right: 0px !important;padding-left: 0px !important;}”]\n

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\n What This Means for Act! Users<\/a> <\/div>\n
\n What Are the Risks<\/a> <\/div>\n
\n What You Can Do<\/a> <\/div>\n
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What This Means for Act! Users<\/b><\/h2>\n

If you\u2019re running\u00a0Act! v25 or earlier<\/strong>, your version is no longer supported under the\u00a0Act! Support Obsolescence Policy<\/a>. This means the software no longer receives updates, security patches, or technical support from Act!, and may not be compatible with current or future versions of Microsoft\u00ae Windows or SQL Server\u00ae. While your version of Act! may still function in its current environment, it is increasingly vulnerable to security risks, performance issues, and compatibility failures as surrounding 3rd party technologies evolve. Unsupported versions also carry a higher likelihood of software instability, limited troubleshooting options, and\u2014in some cases\u2014complete loss of access if system changes are made. If you\u2019re using Act! in a business-critical capacity, it\u2019s important to understand these risks and take appropriate action to ensure continuity.[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1754052500963{background-color: #F1F1F1 !important;}” el_id=”what-are-the-risks”][vc_column css=”.vc_custom_1741011315102{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_row_inner content_placement=”middle”][vc_column_inner][vc_empty_space height=”20px”][vc_column_text css=””]<\/p>\n

What Are the Risks?<\/b><\/h2>\n
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Microsoft ended support for Windows\u00ae 10 on October 14, 2025<\/strong>.<\/strong> As of this date, Microsoft is longer providing security updates, bug fixes, or technical assistance for Windows 10. Continuing to use Act! on Windows 10 after this date may result in increased risk of security vulnerabilities, data loss, or system errors; limited ability to troubleshoot issues; and lack of compatibility with future security updates or newer hardware. Learn more<\/a><\/p>\n

If your version of Act! relies on Microsoft SQL Server\u00ae 2014 (as is the case with Act! v23 and earlier), your database is no longer protected\u2014Microsoft officially ended extended support for SQL Server 2014 on July 9, 2024<\/strong>. This means there are no more security updates or bug fixes, and your data is at greater risk of breaches, data loss, or unauthorized access.\u00a0Learn more<\/a><\/p>\n

In addition,\u00a0SQL Server 2014 or 2016<\/b>, which shipped with Act! v23 and earlier, is not supported on new hardware with Windows 11.<\/p>\n

If you are using\u00a0Act! v18.1 or earlier<\/strong>, there is an additional risk related to licensing. These versions include a discontinued licensing component that may cause Act! to become permanently inaccessible if you reinstall the software, upgrade your hardware, or modify your user count. In most cases, once license activation fails, there is no recovery path available.\u00a0Learn more<\/a><\/p>\n<\/div>\n<\/div>\n

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How to Confirm Your Version<\/b><\/h2>\n

To find out whether you are affected, you can verify your current setup using the links below:<\/span><\/p>\n