{"id":117527,"date":"2025-05-06T10:35:00","date_gmt":"2025-05-06T17:35:00","guid":{"rendered":"https:\/\/www.act.com\/?page_id=117527"},"modified":"2026-03-24T02:03:45","modified_gmt":"2026-03-24T09:03:45","slug":"website-chat","status":"publish","type":"page","link":"https:\/\/www.act.com\/en-gb\/products\/website-chat\/","title":{"rendered":"Website Chat"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"actcrm-page-banner-container standard \" style=\"background-image: url(https:\/\/www.act.com\/wp-content\/themes\/act-crm\/assets\/images\/actcrm-hero-banner.jpg);\">\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"page-banner-row\">\n\n\t\t\t\t\t\t<div class=\"page-banner-text\">\n\t\t\t\t<h1>Act! Website Chat<\/h1>\n<p style=\"color: #fff; font-size: 3.0rem;\"><strong><em>Connect Instantly & Convert More Leads<\/em><\/strong><\/p>\n<p>Act! Website Chat helps convert website visitors into contacts by capturing key details during live conversations. Chat transcripts are automatically written to contact history in Act!, and follow-ups can be scheduled instantly\u2014making it easy to turn real-time engagement into lasting customer relationships.<\/p>\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;reverse_images&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1744228168524{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;checklist&#8221;]<\/p>\n<h2><strong>Engage Website Visitors in Real-Time<\/strong><\/h2>\n<p>Act! Website Chat lets you connect with customers and prospects instantly through live chat on your website. Capture leads, provide support, and keep conversations organised\u2014all while ensuring seamless follow-ups inside Act!.<\/p>\n<ul>\n<li>Chat with website visitors in real-time<\/li>\n<li>Automatically log chat history inside Act!<\/li>\n<li>Turn conversations into leads effortlessly<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;116348&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744228176340{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #EDEFFF !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;116355&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;checklist&#8221;]<\/p>\n<h2><strong>Maintain Conversations\u00a0&amp; Strengthen Relationships<\/strong><\/h2>\n<p>With Act! Website Chat, every interaction is tracked, stored, and actionable. You can assign follow-ups, send surveys, and continue conversations seamlessly, ensuring no lead goes unnoticed.<\/p>\n<ul>\n<li>Schedule follow-ups after each chat to nurture leads<\/li>\n<li>Send chat transcripts via email for easy record-keeping<\/li>\n<li>Integrate chat with Act! Web Lead Forms &amp; Online Surveys for deeper insights<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner css=&#8221;.vc_custom_1744228184385{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221; el_class=&#8221;width-1000 container aligncenter&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Website Chat is included with an Act! Advantage subscription.<\/strong><\/h2>\n<p>[\/vc_column_text]<div class=\"actcrm-bluelid-boxes-container wpb_content_element  vc_custom_1746614563070\">\n    <div class=\"container\">\n            <div class=\"inner column-2\">\n\n                    <div class=\"bluelid-box justification-center alignment-top \">\n                <div class=\"bluelid-header\">\n                    <span>Act! Advantage Standard<\/span>\n                <\/div>\n                <div class=\"bluelid-content\">\n                    <div class=\"bluelid-summary\">\n                        <p>Includes <strong>Standard Website Chat<\/strong><\/p>\n<p>Add a live chat widget to your website to provide real-time customer assistance and improve engagement.<\/p>\n<p> <em> Includes one designated user<\/em><\/p>\n                    <\/div>\n                    <div class=\"bluelid-bluetext\">\n                                            <\/div>\n                <\/div>\n                            <\/div>\n                    <div class=\"bluelid-box justification-center alignment-top \">\n                <div class=\"bluelid-header\">\n                    <span>Act! Advantage Professional & Ultimate<\/span>\n                <\/div>\n                <div class=\"bluelid-content\">\n                    <div class=\"bluelid-summary\">\n                        <p>Includes <strong>Advanced Website Chat<\/strong><\/p>\n<p>Everything in Standard, plus support for multiple chat users and multiple websites. Department-based routing ensures conversations are directed to the right agents, improving response times and delivering more efficient, personalised support across your entire team.<\/p>\n<p> <em>Included for all users<\/em><\/p>\n                    <\/div>\n                    <div class=\"bluelid-bluetext\">\n                                            <\/div>\n                <\/div>\n                            <\/div>\n                <\/div>\n        <\/div>\n<\/div>[vc_column_text css=&#8221;.vc_custom_1746562556806{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>To learn more about how Website Chat can benefit your business, give us a call at <a href=\"tel:08452680220\">0845 268 0220<\/a>.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1748610504606{padding-top: 40px !important;padding-bottom: 45px !important;background-color: #EDEFFF !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Additional Resources<\/strong><\/h2>\n<p>[\/vc_column_text]<div class=\"actcrm-howto-layout-container actcrm-additional-resources wpb_content_element \">\n    <div class=\"container\">\n        <div class=\"inner\">\n            <div class=\"howto-layout-row\">\n                                    <div class=\"howto-layout-column howto-layout-fullimage\">\n                        <div class=\"howto-topic-header\">\n                                                                                            <div class=\"howto-topic-image\">\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/rocket-startup.svg\" alt=\"Act! CRM Topic Icon\"\n                                    >\n                                <\/div>\n                                                                                                                        <div class=\"howto-topic-title\">\n                                    Video Training                                <\/div>\n                                                    <\/div>\n\n                        <div class=\"howto-topic-content actcrm-wrapper-resource\">\n                                                                                        <div class=\"howto-full-image\">\n                                                                            <a href=\"https:\/\/www.act.com\/training-videos\/act-premium-cloud\/introduction-to-website-chat\/\" \n                                         \n                                        >\n\n                                                                                \n                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/2026\/03\/Website-Chat-Image.png\" alt=\"Website-Chat\"\n                                                                                        width=\"2560\" \n                                            height=\"1622\"\n                                    >\n                                    <\/a>\n                                <\/div>\n                                                                                                                <div class=\"howto-topic-content\">\n                               <p><strong>Introduction to Website Chat<\/strong><br \/>Convert website visitors into contacts with Website Chat. <\/p>\n                               <div class=\"howto-footer-buttons\">\n                                        \n                                            <a \n                                                href=\"https:\/\/www.act.com\/training-videos\/act-premium-cloud\/introduction-to-website-chat\/\" \n                                                target=\"\"\n                                                rel=\"\"\n                                                class=\"orange\">\n                                                Watch here                                            <\/a>\n                                          \n                                                                    <\/div>\n                            <\/div>\n                                                                          \n                        <\/div>\n                    <\/div>\n                                    <div class=\"howto-layout-column \">\n                        <div class=\"howto-topic-header\">\n                                                                                            <div class=\"howto-topic-image\">\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/survey-questions.svg\" alt=\"Icon thumbnail for survey questions Act! CRM logo\"\n                                    >\n                                <\/div>\n                                                                                                                        <div class=\"howto-topic-title\">\n                                    Knowledgebase                                <\/div>\n                                                    <\/div>\n\n                        <div class=\"howto-topic-content actcrm-wrapper-resource\">\n                                                                                                                                            <div class=\"howto-topic-content\">\n                               <ul>\n<li><a href=\"https:\/\/support.act.com\/s\/article\/How-to-Create-a-Channel-using-the-Website-Chat-Feature-in-Act-Advantage-SaaS?language=en_US\" target=\"_blank\">How to Create a Channel using the Website Chat Feature in Act! Advantage?<\/a><\/li>\n<li><a href=\"https:\/\/support.act.com\/s\/article\/How-to-Embed-your-Channel-in-your-Website-using-the-Website-Chat-Feature-in-Act-Advantage-SaaS?language=en_US\" target=\"_blank\">How to Embed your Channel in your Website using the Website Chat Feature in Act! Advantage?<\/a><\/li>\n<li><a href=\"https:\/\/support.act.com\/s\/article\/How-to-Answer-Conversations-when-using-the-Website-Chat-Feature-in-Act-Advantage-SaaS?language=en_US\" target=\"_blank\">How to Answer Conversations when using the Website Chat Feature in Act! Advantage?<\/a><\/li>\n<\/ul>\n                               <div class=\"howto-footer-buttons\">\n                                        \n                                            <a \n                                                href=\"https:\/\/support.act.com\/s\/article\/How-to-Get-Started-with-Act-Advantage-Additional-Features-SaaS?language=en_US\" \n                                                target=\"_blank\"\n                                                rel=\"\"\n                                                class=\"orange\">\n                                                See more                                            <\/a>\n                                          \n                                                                    <\/div>\n                            <\/div>\n                                                                          \n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row el_class=&#8221;reverse_images&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1744228168524{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;checklist&#8221;] Engage Website Visitors in Real-Time Act! Website Chat lets you connect with customers and prospects instantly through live chat on your website. Capture leads, provide support, and keep conversations organised\u2014all while ensuring seamless follow-ups inside Act!. Chat with website visitors in real-time Automatically log chat [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":34669,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-117527","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Website Chat - Act!<\/title>\n<meta name=\"description\" content=\"Improve website engagement with Act! Website Chat. 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