{"id":117522,"date":"2025-05-06T10:31:19","date_gmt":"2025-05-06T17:31:19","guid":{"rendered":"https:\/\/www.act.com\/?page_id=117522"},"modified":"2025-08-20T02:43:31","modified_gmt":"2025-08-20T09:43:31","slug":"online-surveys","status":"publish","type":"page","link":"https:\/\/www.act.com\/en-gb\/products\/online-surveys\/","title":{"rendered":"Online Surveys"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"actcrm-page-banner-container standard \" style=\"background-image: url(https:\/\/www.act.com\/wp-content\/themes\/act-crm\/assets\/images\/actcrm-hero-banner.jpg);\">\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"page-banner-row\">\n\n\t\t\t\t\t\t<div class=\"page-banner-text\">\n\t\t\t\t<h1>Act! Online Surveys<\/h1>\n<p style=\"color: #fff; font-size: 3.0rem;\"><strong><em>Gather Insights & Make Data-Driven Decisions<\/em><\/strong><\/p>\n<p>Act! Online Surveys makes it easy to create, send, and analyse surveys\u2014right inside Act!. Gather valuable customer feedback, automate data collection, and use real-time insights to enhance decision-making and improve engagement.<\/p>\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;reverse_images&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1744226614821{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;checklist&#8221;]<\/p>\n<h2><strong>Collect Actionable Customer Feedback<\/strong><\/h2>\n<p>Understanding your customers is key to offering better products, services, and experiences. Act! Online Surveys allows you to create custom, interactive surveys that help you gather relevant, high-quality feedback.<\/p>\n<ul>\n<li data-list=\"bullet\">Create interactive, custom-branded surveys<\/li>\n<li data-list=\"bullet\">Use skip logic to ask only relevant questions<\/li>\n<li data-list=\"bullet\">Boost response rates with an easy, mobile-friendly interface<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;116393&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1744226621941{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #EDEFFF !important;}&#8221; el_id=&#8221;row-2&#8243;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;116400&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;checklist&#8221;]<\/p>\n<h2><strong>Seamlessly Collect &amp; Act on Customer Insights<\/strong><\/h2>\n<p>Act! Online Surveys works directly inside Act!, so you can automatically store and leverage customer feedback without switching platforms.<\/p>\n<ul>\n<li data-list=\"bullet\">Map survey data to contact records for real-time insights<\/li>\n<li data-list=\"bullet\">Automatically categorise responses for targeted engagement<\/li>\n<li data-list=\"bullet\">Set up personalised actions based on customer feedback<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner css=&#8221;.vc_custom_1744226629907{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221; el_class=&#8221;width-1000 container aligncenter&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Online Surveys is available with an Act! Advantage subscription.<\/strong><\/h2>\n<p>[\/vc_column_text]<div class=\"actcrm-bluelid-boxes-container wpb_content_element  vc_custom_1744159101777\">\n    <div class=\"container\">\n            <div class=\"inner column-2\">\n\n                    <div class=\"bluelid-box justification-center alignment-middle \">\n                <div class=\"bluelid-header\">\n                    <span>Act! Advantage Standard<\/span>\n                <\/div>\n                <div class=\"bluelid-content\">\n                    <div class=\"bluelid-summary\">\n                        <p>Includes <strong>Standard <br \/>Online Surveys<\/strong><\/p>\n<p>Easily create and publish online surveys to collect customer insights, automated follow-ups\u2014perfect for individual users.<\/p>\n<p><em>Includes one designated user<\/em><\/p>\n                    <\/div>\n                    <div class=\"bluelid-bluetext\">\n                                            <\/div>\n                <\/div>\n                            <\/div>\n                    <div class=\"bluelid-box justification-center alignment-middle \">\n                <div class=\"bluelid-header\">\n                    <span>Act! Advantage Professional & Ultimate<\/span>\n                <\/div>\n                <div class=\"bluelid-content\">\n                    <div class=\"bluelid-summary\">\n                        <p>Includes <strong>Advanced <br \/>Online Surveys<\/strong><\/p>\n<p>Everything in Standard, plus drip email campaigns and shared images to boost engagement and responses.<\/p>\n<p><em>Included for all users<\/em><\/p>\n                    <\/div>\n                    <div class=\"bluelid-bluetext\">\n                                            <\/div>\n                <\/div>\n                            <\/div>\n                <\/div>\n        <\/div>\n<\/div>[vc_column_text css=&#8221;.vc_custom_1745506285413{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>To learn more about how Online Surveys can benefit your business, give us a call at <a href=\"tel:08452680220\">0845 268 0220<\/a>.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1748610504606{padding-top: 40px !important;padding-bottom: 45px !important;background-color: #EDEFFF !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Additional Resources<\/strong><\/h2>\n<p>[\/vc_column_text]<div class=\"actcrm-howto-layout-container actcrm-additional-resources wpb_content_element \">\n    <div class=\"container\">\n        <div class=\"inner\">\n            <div class=\"howto-layout-row\">\n                                    <div class=\"howto-layout-column howto-layout-fullimage\">\n                        <div class=\"howto-topic-header\">\n                                                                                            <div class=\"howto-topic-image\">\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/rocket-startup.svg\" alt=\"Act! CRM Topic Icon\"\n                                    >\n                                <\/div>\n                                                                                                                        <div class=\"howto-topic-title\">\n                                    Video Training                                <\/div>\n                                                    <\/div>\n\n                        <div class=\"howto-topic-content actcrm-wrapper-resource\">\n                                                                                        <div class=\"howto-full-image\">\n                                                                            <a href=\"https:\/\/www.act.com\/training-videos\/act-premium-cloud\/introduction-to-online-surveys\/\" \n                                         \n                                        >\n\n                                                                                \n                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/2025\/06\/Online-Survey-03-scaled.png\" alt=\"Act! CRM Topic Image\"\n                                                                                        width=\"2560\" \n                                            height=\"1629\"\n                                    >\n                                    <\/a>\n                                <\/div>\n                                                                                                                <div class=\"howto-topic-content\">\n                               <p><strong>Introduction to Online Surveys<\/strong><br \/>\nSee how to create, send, and analyse customer surveys and archive results.<\/p>\n                               <div class=\"howto-footer-buttons\">\n                                        \n                                            <a \n                                                href=\"https:\/\/www.act.com\/training-videos\/act-premium-cloud\/introduction-to-online-surveys\/\" \n                                                target=\"\"\n                                                rel=\"\"\n                                                class=\"orange\">\n                                                Watch here                                            <\/a>\n                                          \n                                                                    <\/div>\n                            <\/div>\n                                                                          \n                        <\/div>\n                    <\/div>\n                                    <div class=\"howto-layout-column \">\n                        <div class=\"howto-topic-header\">\n                                                                                            <div class=\"howto-topic-image\">\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.act.com\/wp-content\/uploads\/survey-questions.svg\" alt=\"Icon thumbnail for survey questions Act! CRM logo\"\n                                    >\n                                <\/div>\n                                                                                                                        <div class=\"howto-topic-title\">\n                                    Knowledgebase                                <\/div>\n                                                    <\/div>\n\n                        <div class=\"howto-topic-content actcrm-wrapper-resource\">\n                                                                                                                                            <div class=\"howto-topic-content\">\n                               <ul>\n<li><a href=\"https:\/\/support.act.com\/s\/article\/How-to-Create-a-Survey-for-the-Online-Surveys-Feature-in-Act-Advantage-SaaS\" target=\"_blank\">How to Create a Survey for the Online Surveys Feature in Act! Advantage<\/a><\/li>\n<li><a href=\"https:\/\/support.act.com\/s\/article\/Question-Types-Available-for-the-Online-Surveys-Feature-in-Act-Advantage-SaaS?language=en_US\" target=\"_blank\">Question Types Available for the Online Surveys Feature in Act! Advantage<\/a><\/li>\n<li><a href=\"https:\/\/support.act.com\/s\/article\/How-to-Create-Drip-Emails-for-the-Online-Surveys-Feature-in-Act-Advantage-SaaS?language=en_US\" target=\"_blank\">How to Create Drip Emails for the Online Surveys Feature in Act! Advantage<\/a><\/li>\n<\/ul>\n                               <div class=\"howto-footer-buttons\">\n                                        \n                                            <a \n                                                href=\"https:\/\/support.act.com\/s\/article\/How-to-Get-Started-with-Act-Advantage-Additional-Features-SaaS?language=en_US\" \n                                                target=\"_blank\"\n                                                rel=\"\"\n                                                class=\"orange\">\n                                                See more                                            <\/a>\n                                          \n                                                                    <\/div>\n                            <\/div>\n                                                                          \n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row el_class=&#8221;reverse_images&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1744226614821{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;checklist&#8221;] Collect Actionable Customer Feedback Understanding your customers is key to offering better products, services, and experiences. Act! Online Surveys allows you to create custom, interactive surveys that help you gather relevant, high-quality feedback. Create interactive, custom-branded surveys Use skip logic to ask only relevant questions [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":34669,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-117522","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Surveys - Act!<\/title>\n<meta name=\"description\" content=\"Unlock actionable customer feedback with Act! Online Surveys. 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