Top 2023 SMB technology predictions that business owners want to know
It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be…
5 ways to keep your business on track during turbulent times
“Precarious,” “unpredictable,” and “volatile”—are just a few adjectives entrepreneurs have used to describe the global economy over the last two years. From nationwide lockdowns to supply chain disruptions, businesses have…
8 Ways to Identify and Fix Customer Pain Points
Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? This isn’t surprising. Customers primarily use products and services to solve their…
Small Business Growth Strategies for 2023
With the rising operational costs of the post-pandemic era and the fears of a global recession increasing with every passing day, running a profitable small business isn’t easy. In…
Top 3 Benefits of Integrating Act! + QuickBooks®
If you're a regular user of Act! and QuickBooks, you already know the value both solutions bring to your business. But did you know that you can bring Act! and…
How Small Businesses are using CRMs today to win more customers
Building relationships with customers is essential for small and midsize businesses (SMBs) today. Customer expectations have shifted from fair pricing and quality service to personalised interactions, proactive service, and a…
How SMBs can combat inflation with CRM software
Inflation is affecting small business owners everywhere. According to research by the NFIB Small Business Association, 37 percent of SMB owners cited inflationary pressures as the single most important problem…
What Is the Best CRM for Startup Businesses?
Did you know that customer experience influences 73 percent of customers' purchase decisions? To stand out in the highly competitive startup world, improve retention rates, and attract new customers, small…
A guide to your customer acquisition strategy
Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way…
A guide to your customer acquisition strategy
Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way…
The role of CRM in today’s small & medium-sized businesses
2022 Act! CRM Survey Report Recap Throughout the pandemic, increased resilience and adaptability became necessary as SMBs were forced to quickly adopt new ways of working to remain open and…
Act! Channel Partner Spotlight – AspenTech CRM
AspenTech CRM, founded by Greg Knapp in 1994 and now led by his son, Marshall Knapp, has been an Act! Certified Partner since 1994 and was recently awarded the Act!…
Your Perilous Book-of-Business
Managing customer risks with Act! Premium Simply said, if you are a financial advisor, insurance agent, or providing other financial professional services, your book of business is always in peril. …
Act! Channel Partner Spotlight – Act Today
Time is a finite resource for businesses, and teams today can feel overwhelmed trying to balance everyday tasks with growing expectations and long-term business goals. Fortunately, the dedicated team at…
Do independent financial advisors really need CRM?
If you’re an independent financial advisor, you might wonder if you really need customer relationship management (CRM) software. No matter what size your business is, chances are you can benefit…
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